Summary
Overview
Work History
Education
Skills
Certification
Professional Summary
References
Timeline
Generic

Melissa Rodriguez

New Braunfels,Texas

Summary

Client focused and highly capable team player with upbeat, positive attitude and proven skill in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, problem solving, cultivating partnerships and providing support to leadership, a wide customer base and the team. Has a strong desire to take on new challenges and continue to grow professionally.

Overview

14
14
years of professional experience
1
1
Certification

Work History

English Teacher

Navarro ISD
Seguin, TX
08.2022 - 08.2023
  • Adapted teaching methods based on each student's unique needs and abilities.
  • Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.
  • Compiled, administered and graded examinations and other assigned work.
  • Assessed student classroom performance to report on progress.
  • Integrated technology into classroom settings to engage students and diversify instruction.

English Teacher

Northside ISD
San Antonio, TX
10.2021 - 08.2022
  • Adapted teaching methods based on each student's unique needs and abilities.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
  • Assessed student performance through tests, quizzes, and other forms of assessment.

SPECIAL EDUCATION TEACHER'S ASSISTANT

New Braunfels High School
New Braunfels, Texas
09.2017 - 10.2020
  • Administrative and instructional support for teachers within and out of the classroom during small group instruction
  • Monitored progress and provided tutoring to students at/below the academic threshold
  • Provided accommodations to students according to their individual learning plans
  • Worked with students of various educational and socioeconomic backgrounds.

ONBOARDING SPECIALIST

COPSync
New Braunfels, Texas
04.2016 - 06.2017
  • Provided outstanding, rapid-response support to our customers via email, telephone call and remote system access
  • Engaged with key decision makers in a positive and collaborative manner
  • Documented all customer interactions using our internal project and ticket tracking software
  • Helped department exceed quarterly goal of $535,000 through commitment, communication, and accountability
  • Tracked customers' orders from initial set-up to project closure
  • Created agency files in a variety of platforms to include Autotask, Dataonix Portal and Agency Tool
  • Supported sales operations by completing assignments with strong focus on quality and performance.

ADVANCED REP. TEAM MEMBER

The Scooter Store
New Braunfels, Texas
06.2011 - 03.2013
  • Worked directly with clients to achieve exceptional customer satisfaction via telephone, online chat and mail
  • Performed initial client assessment to include insurance eligibility and analysis to begin mobility equipment
  • Gained expert knowledge of mobility sales operations, market conditions, and insurance claims
  • Met targets consistently by working hard and with strong attention to detail.
  • Used various skills to resolve problems in reasonable amount of time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries regarding product features, pricing plans and orders.

Bank Teller

Broadway Bank
New Braunfels, TX
03.2009 - 01.2010
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Performed cash handling duties including counting currency, coins and checks.
  • Built and maintained client relationships through quality, personalized interactions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Identified transaction errors when debits and credits did not balance.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Education

BACHELOR OF ARTS - COMMUNICATION -

The University of Texas at San Antonio

Skills

  • Tier 1 technical support
  • Editing and proofreading, attention to detail
  • Records Management
  • Technology Integration
  • Update logs and reports
  • Handbook development
  • Spreadsheets and journal entries
  • Teamwork and collaboration
  • Lesson Planning
  • Technical Support
  • Application Support
  • Information Protection
  • Complaint Resolution
  • Account Updating
  • Remote Support
  • Account Management
  • Call Center Operations

Certification

  • EC-6, ESL (TEST PASSED)
  • Iteach Alternative Certificate Teaching Program

Professional Summary

Hardworking, driven individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

References

References available upon request.

Timeline

English Teacher

Navarro ISD
08.2022 - 08.2023

English Teacher

Northside ISD
10.2021 - 08.2022

SPECIAL EDUCATION TEACHER'S ASSISTANT

New Braunfels High School
09.2017 - 10.2020

ONBOARDING SPECIALIST

COPSync
04.2016 - 06.2017

ADVANCED REP. TEAM MEMBER

The Scooter Store
06.2011 - 03.2013

Bank Teller

Broadway Bank
03.2009 - 01.2010

BACHELOR OF ARTS - COMMUNICATION -

The University of Texas at San Antonio

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Melissa Rodriguez