Melissa Rodriguez
Bronx,NY
Summary
To Secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. Attentive telecommunications professional with training and experience to handle stressful situations. As well as a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge- EOS
The Durst Organization
New York, NY
10.2023 - Current
- Adhere to all Durst Residential standard operating procedures for the position.
- Screen all guests to the property in order to ensure authorized entry into residents apartment.
- Handle tenant inquires/issues/incident and properly document and communicate them accordingly.
- manage emergency response during fire/none-fire emergencies.
- continuously monitor access controls and CCTV for suspicious activity and door safety and handle accordingly
Police Communication Technician
NYPD
02.2019 - 10.2023
- Coordinated emergency responses from fire departments, ambulances, hospitals, and other public safety agencies when necessary.
- Monitored multiple radio frequencies used by police units in the field.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Front Desk Receptionist
Gainor Staffing
04.2015 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Sales Associate
Gap Inc. Banana Republic
08.2014 - 04.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY01-2018
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Bronx High School For Law & Community Service
06.2011
Certification
- CPR/AED/Basic first aid
- Radio dispatcher/911 Call-taker certification Police Department of New York City
- Excel 2021 certificate
- Interpersonal Skills
- Efficient Multitasking
Timeline
Concierge- EOS
The Durst Organization
10.2023 - Current
Police Communication Technician
NYPD
02.2019 - 10.2023
Front Desk Receptionist
Gainor Staffing
04.2015 - 01.2019
Sales Associate
Gap Inc. Banana Republic
08.2014 - 04.2018
Associate - Criminology
John Jay College of Criminal Justice of The City University of New York
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Bronx High School For Law & Community Service
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