Melissa Rodriguez
Bourbonnais,IL
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
18
18
years of professional experience
Work History
Property Manager
Santefort Real Estate Group
Bourbonnais, IL
07.2016 - Current
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Processed evictions when necessary in accordance with state laws and procedures.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Assistant Store Manager
The Childrens's Place
Bourbonnais, IL
03.2016 - 07.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Teller
Woodforest Bank
Bourbonnais, IL
06.2015 - 03.2016
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Handled large volumes of currency quickly and accurately with minimal errors.
Cashier
JCPenney
Bourbonnais, IL
05.2009 - 05.2011
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier
Michaels Arts and Crafts
Bourbonnais, IL
07.2006 - 10.2008
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Bradley Bourbonnais Community High School
Bradley, IL05-2009
Skills
- Business Administration
- Maintenance Scheduling
- Vendor Management
- Business Development
- Tenant relations
- Property Management
- Staff Management
- Grounds Maintenance
- Tenant and eviction laws
- Property Inspections
- Payment Collection
- Rent collection
- Administrative Support
- New Construction
- Maintenance knowledge
Timeline
Property Manager
Santefort Real Estate Group
07.2016 - Current
Assistant Store Manager
The Childrens's Place
03.2016 - 07.2016
Teller
Woodforest Bank
06.2015 - 03.2016
Cashier
JCPenney
05.2009 - 05.2011
Cashier
Michaels Arts and Crafts
07.2006 - 10.2008
High School Diploma -
Bradley Bourbonnais Community High School
Similar Profiles
Hemanth Kumar BondalapatyHemanth Kumar Bondalapaty
Payroll Specialist at Distinguished Real Estate (Al Tayer Group Company- Luxury Real Estate)Payroll Specialist at Distinguished Real Estate (Al Tayer Group Company- Luxury Real Estate)
Traci RealiTraci Reali
Licensed Real Estate Agent at SBRG Real Estate & The Hogan Group Real EstateLicensed Real Estate Agent at SBRG Real Estate & The Hogan Group Real Estate
Tyler JohnstonTyler Johnston
Owner/Operator at Real Property Group & Rock Bridge Real EstateOwner/Operator at Real Property Group & Rock Bridge Real Estate
Camden NorfleetCamden Norfleet
Flight Attendant at Envoy Air Inc an American Airlines Company GroupFlight Attendant at Envoy Air Inc an American Airlines Company Group
Corri BoydCorri Boyd
Volunteer at Humane SocietyVolunteer at Humane Society