Summary
Overview
Work History
Education
Skills
Languages
Timeline
Melissa Rodriguez

Melissa Rodriguez

Auburn

Summary

Dynamic and results-oriented professional with extensive experience in dental assistance and customer service, notably at Sunrise Dental Renton. Excelled in inventory management and client service, demonstrating a proven track record of enhancing patient care and satisfaction. Skilled in instrument preparation and fostering positive customer interactions, I significantly contributed to operational efficiency and excellence.

Overview

21
21
years of professional experience

Work History

Dental Assistant

Sunrise Dental Renton
04.2024 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient x-rays and images for dentist review.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Took dental images following strict patient protection rules, applying lead aprons.

Stay at Home Mom

Self-employeed
05.2023 - Current

*Maintain house clean and organized.

*Make and take to all appt.

* Meals through out the day.

*keep everyone on schedule.

*Take and pick up individuals from extra curricular activities.

*be present at every event and conference when needed.

*Teach manners and do my best to keep them engaged in school and keep academics high at all time.

*Be a personal life coach.

*Be the best supporter,parent,wife,nurse,teacher and always be there in good times and bad to cheer them on at all times.


Event Decorator and Pinata Maker

Pinatas and Flowers by Melissa(self Employed)
05.2023 - Current

*Create friendly budget Ballon backdrops for special occasions and pinatas with out having to break the bank.

*Set up and Breakdown Event.

*create ballon garland decorations for events and parties.

*Be detail oriented and have good organization skills,creativity and communication.

*Make personalized pinatas for each specific individual children's and adults.

*Make Flower arrangements for special events or special day.

*Make the impossible for clients to afford.


Drive-Thru Cashier

Mcdonals
05.2023 - 05.2023
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Understood restaurant menu and answer guest questions.

Sales Associate

Marshalls & HomeGoods
03.2023 - 05.2023
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Dental Assistant

Comfort Dental
03.2017 - 05.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.

Server/kitchen Manager/General Manager

Chipotle
07.2011 - 09.2014
  • Reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Fast Food Server

Quiznos Subs
02.2011 - 07.2011
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Restaurant Hostess

Toreros Mexican Restaurants
05.2005 - 09.2008
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Checked in with servers to confirm preparedness before seating customers.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Office Building Cleaner

B&M Maintenance Facilities (Family Business)
07.2004 - 03.2007
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.

Education

High School Diploma -

Kent Meridian High School, Kent, WA
06-2007

Skills

  • Instrument preparation
  • Taking X-rays
  • Dentrix proficiency
  • Inventory management
  • Multi-tasking strength
  • Client service
  • Product restocking
  • Staff training/development
  • Cross-cultural communications
  • Cleaning and sanitizing
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Dental Assistant - Sunrise Dental Renton
04.2024 - Current
Stay at Home Mom - Self-employeed
05.2023 - Current
Event Decorator and Pinata Maker - Pinatas and Flowers by Melissa(self Employed)
05.2023 - Current
Drive-Thru Cashier - Mcdonals
05.2023 - 05.2023
Sales Associate - Marshalls & HomeGoods
03.2023 - 05.2023
Dental Assistant - Comfort Dental
03.2017 - 05.2022
Server/kitchen Manager/General Manager - Chipotle
07.2011 - 09.2014
Fast Food Server - Quiznos Subs
02.2011 - 07.2011
Restaurant Hostess - Toreros Mexican Restaurants
05.2005 - 09.2008
Office Building Cleaner - B&M Maintenance Facilities (Family Business)
07.2004 - 03.2007
Kent Meridian High School - High School Diploma,
Melissa Rodriguez