Melissa Rodriguez
Whittier,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Escrow Assistant
Atlas Title Company
10.2024 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Prepared estimated closing statements for buyer and seller.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
Service Coordinator
Quinn Group
10.2023 - 10.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Claims Adjuster
Progressive Insurance
05.2022 - 10.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Documented all investigation activity and presented reports to management.
Escrow Assistant
Fidelity National Title Co
09.2019 - 03.2022
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Forwarded title clearing documentation to title officer for approval.
Skills
- Budgeting and Cost Control
- Customer Relations
- Disciplinary Enforcement
- Order Management
- Waste Management and Reduction
- Multitasking and Organization
- Staff Management
- Cash Management
- Verbal and Written Communication
- Payroll Administration and Timekeeping
- Policies and Procedures
- Customer Service
- Escrow knowledge
- Notary public certification
- Schedule coordination
- Deadline oriented
Timeline
Escrow Assistant
Atlas Title Company
10.2024 - Current
Service Coordinator
Quinn Group
10.2023 - 10.2024
Claims Adjuster
Progressive Insurance
05.2022 - 10.2023
Escrow Assistant
Fidelity National Title Co
09.2019 - 03.2022
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