Melissa Rodriguez
Waco,TX
Summary
Dynamic security professional with extensive experience at Baylor Scott & White Health, excelling in surveillance and emergency response. Proven track record in building strong relationships and leading teams to enhance safety and security. Adept at conflict resolution and maintaining accurate records, ensuring a secure environment for all stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Baylor Scott & White Health
Waco, US
12.2022 - Current
- Level 3 security officer.
- Intelligence and Crime Analysis.
- High Visibility Patrols.
- Serve and protect.
- Responds to emergency calls in the hospital.
- Writing reports and maintaining accurate records.
- CCTV
- Picking up patients' property.
- Radio 10 codes.
- Working with Baylor Scott and White police officers.
- Enforcing laws and regulations.
- Keep the workplace safe for everyone.
Acct Manager
GardaWorld Security Services
Waco, US
01.2022 - 10.2022
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Site Supervisor/Security Officer
Allied Universal
Waco, US
05.2021 - 01.2022
- Training security guards on protocols for identifying suspicious activity and responding to emergencies such as fires or bomb threats
- Conducting security inspections of company assets such as buildings, vehicles, or equipment
- Acting as a liaison between the company and local law enforcement agencies in cases of crimes on company property or involving company employees
- Coaching and training security guards to ensure they are familiar with company policies and procedures related to their jobs
- Coordinating security measures with other departments within the company such as human resources or information technology to ensure that they are compatible with existing security protocols
General Manager
Pollo Regio
Waco, US
10.2019 - 04.2021
- Open and close the store
- Manage employees and the store
- Inventory
- Truck orders
- Completing assignments on the tablet
- Schedules
- Managing food cost quality of the food
- Organizing the store
- Learned every position in the restaurant.
Correctional Officer
LaSalle Corrections
Waco, US
10.2017 - 10.2019
- Enforce rules and keep order within jails or prisons.
- Supervise activities of inmates.
- Inspect facilities to ensure that they meet security and safety standards.
- Search inmates for contraband items.
- Report on inmate conduct.
- Escort and transport inmates.
Assistant Manager
Subway
08.2014 - 09.2017
- Open and close the store, scheduling hours for myself and employees, inventory, delivery orders, managing everything in the store.
Education
Dipolma - high school diploma or GED
American Academy
Miami, FL05.2008
Skills
- Surveillance
- Assistant manager experience
- Box truck
- Supervising experience
- Loss prevention
- Store management experience
- Baking
- Security
- Management
- Customer service
- Food processing
- Tow truck
- Moving
- Writing skills
- Leadership
- Analysis skills
- Inventory control
- Account management
- Microsoft Office
- CRM software
- Delivery driver experience
- Manufacturing
- CCTV
- Computer skills
- Emergency response
- Security inspections
- Customer relationship management
- Conflict resolution
- Team leadership
- Attention to detail
- Training development
- Effective communication
- Problem solving
- Decision making
- Relationship building
Certification
- Guard Card, Security Guard License
- Armed Security License, Level 3
- Driver's License, TDLR
- Towing Operator Incident Management
- CPR Certification
- CPR/First Aid Certification
- Non-CDL Class C
- Class D Security
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Public Safety Officer
Baylor Scott & White Health
12.2022 - Current
Acct Manager
GardaWorld Security Services
01.2022 - 10.2022
Site Supervisor/Security Officer
Allied Universal
05.2021 - 01.2022
General Manager
Pollo Regio
10.2019 - 04.2021
Correctional Officer
LaSalle Corrections
10.2017 - 10.2019
Assistant Manager
Subway
08.2014 - 09.2017
Dipolma - high school diploma or GED
American Academy
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