Melissa Rohrer
McGaheysville,VA
Summary
Friendly School Resource Officer with excellent interpersonal and organizational abilities. Adept at investigating criminal matters on the school's premises and performing conflict resolution for students and teachers. Knowledge of crisis planning and building security methods.
Overview
7
7
years of professional experience
1
1
Certification
Work History
School Resource Officer
Page County Sheriffs Office
09.2023 - Current
- Enhanced school safety by conducting regular campus patrols and monitoring potential threats.
- Collaborated with school administrators to develop and implement comprehensive emergency response plans.
- Provided guidance and support for at-risk students through mentorship and counseling programs.
- Assisted in conflict resolution between students, resulting in a decrease in disciplinary incidents.
- Fostered a positive school environment by building strong relationships with students, staff, and parents.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Organized proactive safety drills to prepare students and staff for emergency situations, minimizing potential risks.
- Participated in after-school programs to provide supervision and support, fostering a sense of community within the student body.
- Improved security measures by regularly reviewing surveillance footage and reporting any concerns to administration promptly.
- Addressed truancy issues by working closely with attendance officers and parents to identify underlying problems and implement solutions.
- Supported special events planning by ensuring proper crowd control measures were in place during large gatherings or assemblies.
- Provided assistance during investigations involving student misconduct or criminal activity on campus grounds.
- Maintained accurate records of incidents requiring intervention or follow-up action, enabling informed decision-making by administration officials.
- Performed risk assessments for various on-campus activities or events to ensure student safety remained paramount at all times.
- Assisted with traffic control efforts before and after school hours, ensuring the safe arrival and departure of students each day.
Dispatcher
Staunton Police Department
09.2022 - 09.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Police Officer
Staunton Police Department
12.2021 - 09.2023
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Dietary Aide
SSM Health
04.2021 - 12.2021
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Educated patients about the importance of proper nutrition for overall health improvement and disease management.
- Identified opportunities for process improvements within the kitchen to increase productivity while maintaining high standards of quality control.
Assistant Manager
QuikTrip
10.2020 - 03.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Student Caller
Graceland University
09.2018 - 03.2020
- Enhanced caller engagement by utilizing strong communication skills and active listening techniques.
- Increased fundraising efforts by maintaining a positive attitude and persuasive approach during calls.
- Established rapport with prospective donors, resulting in successful monetary contributions to the institution.
- Improved call efficiency by adhering to standardized scripts and guidelines while adapting to individual situations.
- Maintained detailed records of call outcomes, ensuring accurate tracking of fundraising progress.
- Provided exceptional customer service, fostering goodwill among alumni and other potential donors.
Administrative Assistant
Transitions Counceling And Consulting
05.2017 - 03.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Hostess
Heroes Pub And Grub
10.2017 - 03.2018
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Education
No Degree - Elementary Education
Graceland University
Lamoni, IAHigh School Diploma -
Sunrise Mountain High School
Peoria, AZ05.2018
Skills
- Law Enforcement Procedures
- Building Security Proficiency
- Conflict Resolution Skills
- Liaison Skills
- Mental Health Support
- Crisis Intervention
- De-escalation Techniques
- Teamwork and Collaboration
- Effective Communication
- Crime Prevention
- Interpersonal Skills
- Critical Thinking
Certification
- DCJS Certified Basic Law Enforcement
- DCJS Certified Basic Communications Officer
Timeline
School Resource Officer
Page County Sheriffs Office
09.2023 - Current
Dispatcher
Staunton Police Department
09.2022 - 09.2023
Police Officer
Staunton Police Department
12.2021 - 09.2023
Dietary Aide
SSM Health
04.2021 - 12.2021
Assistant Manager
QuikTrip
10.2020 - 03.2021
Student Caller
Graceland University
09.2018 - 03.2020
Hostess
Heroes Pub And Grub
10.2017 - 03.2018
Administrative Assistant
Transitions Counceling And Consulting
05.2017 - 03.2020
No Degree - Elementary Education
Graceland University
High School Diploma -
Sunrise Mountain High School
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