Melissa Roldan
Calhoun,GA
Summary
Bilingual Customer Service Representative with 10+ years of experience. Previous work has involved strong customer service and communication skills with physicians, office staff, patients and clients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
9
9
years of professional experience
Work History
Certified Nail Technician
Self-employeed
Calhoun, GA
09.2021 - Current
- Ensured customer satisfaction by responding promptly to requests or concerns.
- Maintained a clean work environment by sterilizing equipment after each client use.
- Applied tips, acrylics, gels, wraps and other enhancements to natural nails.
- Cleaned, shaped and polished fingernails and toenails using files, buffers and other tools.
- Sanitized all tools and implements before use.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
Patient service Rep 3
Harbin Clinic Eye Center
Rome
04.2018 - 10.2019
- Patient registration, patient check-out, answering phones, patient portal emails, staff emails, faxes/online faxes, no shows, rescheduling, charge entry, balanced batch and reconciled cash, referrals, diagnostic pre-certification, interpretation, scanning progress notes, assisted in training/cross training employees.
Bilingual Talent Coordinator
Automation Personnel Services
Calhoun
07.2017 - 03.2018
- Assisted in the staffing needs and process of candidate screening and hiring procedures
- Performed instant urine and mouth swab drug screens, constant communication with customers via email- giving order status, new hire, and terminating assignment updates, daily tasks included answering phones, keeping up with company email inbox, sending online applications to welcome and invite applicants, responding to all email job post inquiries and sending out group text blasts.
Front Desk Receptionist
Georgia Mountain Health
Chatsworth
01.2016 - 07.2017
- Patient registration, check out, answered phones, voicemail, emails, confirmed and scheduled appointments, insurance verification, interpretation during admission, examinations, consultations, procedures, charge entry, medical records requests, scanned misc
- Notes and confirmation reports to patients' charts.
Education
Phlebotomy -
CNA Nursing School
Calhoun, GA01.2017
Certificate - Cosmetology
BellMar Beauty College
Cicero, IL07-2012
Medical Administrative Assistant -
Everest College
Burridge, IL01.2006
GED -
Flint Genesee Job Corps
Flint, MI01.2003
Skills
- Sanitation Procedures
- Nail Preparation
- Infection controls
- Manicures
- Customer Service
- HIPAA Compliance
- Referral Verification
- Medical Terminology
- Payment Collection
- Insurance Verification
- Billing support
- Patient Relations
- Appointment management
- Patient Registration
- Front Desk Operations
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Certified Nail Technician
Self-employeed
09.2021 - Current
Patient service Rep 3
Harbin Clinic Eye Center
04.2018 - 10.2019
Bilingual Talent Coordinator
Automation Personnel Services
07.2017 - 03.2018
Front Desk Receptionist
Georgia Mountain Health
01.2016 - 07.2017
Phlebotomy -
CNA Nursing School
Certificate - Cosmetology
BellMar Beauty College
Medical Administrative Assistant -
Everest College
GED -
Flint Genesee Job Corps
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