Melissa Rollins
Kenosha
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
29
29
years of professional experience
Work History
Patient Care Coordinator
Apex Oral Surgery Site
06.2020 - Current
- Check out consultation patients and schedule for treatment.
- Go over treatment plan and costs with patient.
- Go over sedation folder with patient; review guidelines, RX’s, and cancellation policy.
- Route charges through when they appear in virtual scan form box.
- Help answer phones, schedule appointments, send registration forms and Welcome letter.
- Help check patients in and collect payments.
- Call patient and review out of pocket costs for their appointment. Discuss payment options and payment plans.
- Fully open and close practice.
- Delivered excellent patient experiences and direct care.
Growth Leader
Taco Bell
04.2017 - 06.2020
- Support Field Operators with the proper execution of filed restaurant training programs as well as facilitate company sponsored training initiatives.
- Conduct routine CORE/FSA audits, coaching, identify risks and create remediation plans.
- Assist with Sourcing/Staffing and assist with identifying and developing Market Training Managers (MTM).
- Conduct routine MTM/Trainee visits, track trainees and provide feedback.
- Assist with scheduling Food Safety Classes, track certification upon completion and facilitate supplement training.
- Attend seminars and complete required training to remain current on industry trends and standards.
Restaurant General Manager
Taco Bell
05.2016 - 04.2017
- Executed overall day to day restaurant operations.
- Oversaw the development of current as well as new team members.
- Handled pertinent restaurant financials (Profit & Loss) and administrative duties.
- Directly responsible for the culture, safety and overall success of assigned store.
- Evaluated and monitored performance management activities of the restaurant team.
- Managed product and inventory ordering.
Teller
BMO Harris Bank
03.2014 - 05.2016
- Customer service, worked directly with customers to process deposits and withdrawals, provided account information, and answered questions about bank policies and banking products.
- Attention to detail and support of banking activities through active security and cash management procedures, including balancing cash drawers and depositing cash into the bank’s vault.
- Assisted customers with safe box deposits and access.
- Drove customer engagement and support other departments by cross-selling bank products and services to customers.
CNA
Amazing Grace
03.2014 - 05.2016
- Assisted patients with basic needs such as feeding, bathing and dressing.
- Took patient vital signs.
- Served meals, made beds, kept rooms clean, ran errands for patient necessities.
- Set up medical equipment and assured comfort of patient.
- Answered calls for help and observed changes in a patient’s condition or behavior.
Restaurant General Manager
Taco Bell
09.2008 - 04.2013
- Executed overall day to day restaurant operations.
- Oversaw the development of current as well as new team members.
- Handled pertinent restaurant financials (Profit & Loss) and administrative duties.
- Directly responsible for the culture, safety and overall success of assigned store.
- Evaluated and monitored performance management activities of the restaurant team.
- Managed product and inventory ordering.
Assistant Restaurant Manager
Taco Bell
05.2000 - 09.2008
- Supported the execution of day to day restaurant operations and aid the Restaurant General Manager (RGM).
- Assisted with the development of current as well as new team members and directly responsible for the supervision of all Team Members.
- Assisted with Team Member sourcing and selection.
- Assisted the RGM with performance management activities, audited CORE performance and coached for improvement.
- Managed equipment maintenance and cleaning standards.
- Managed product inventory and ordering.
- Managed back office administration and organization including financial performance of the restaurant (Profit & Loss).
Shift Manager
Taco Bell
04.1998 - 05.2000
- Performed all tasks in a safe manner consistent with corporate policies and state and federal laws, guaranteed a sanitized and orderly environment.
- Store Key Holder.
- Assisted in the training of new Team Members and performed the day to day restaurant operation functions.
- Prepared food and drink orders, maintained quality to meet brand standards.
- Took inventory, restocked products, maintained a clean work environment.
- Set up workstations with cooking equipment and all needed ingredients.
Crew Member
Taco Bell
08.1996 - 04.1998
- Greeted and exceed the guests’ expectations.
- Prepared food and drink orders, maintained quality to meet brand standards.
- Answered questions about menu items and promotions.
- Restocked product and maintained a clean work environment.
- Use cash registers, washed dishes and used ovens/other heating devices.
- Used kitchen/service equipment.
Education
CNA Certificate - Completed all Pre-requisites for RN License
Gateway Technical College
Kenosha, WISkills
- Organizational standards
- Billing statement processing
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
Testimonials
- This is a newly open location, people are still learning, and I can see the manager was very helpful in training new employees and answering questions., Customer
- Just wanted to send you a quick note about Missy. She is doing a fabulous job and she’s so pleasant! Just wanted to pass on the good word, as I know we don’t often take a moment to recognize folks., Customer
Hobbies and Interests
- Interior Design
- Art
Technology Summary
Microsoft Office Suite
P.O.S for food service
Timeline
Patient Care Coordinator
Apex Oral Surgery Site
06.2020 - Current
Growth Leader
Taco Bell
04.2017 - 06.2020
Restaurant General Manager
Taco Bell
05.2016 - 04.2017
Teller
BMO Harris Bank
03.2014 - 05.2016
CNA
Amazing Grace
03.2014 - 05.2016
Restaurant General Manager
Taco Bell
09.2008 - 04.2013
Assistant Restaurant Manager
Taco Bell
05.2000 - 09.2008
Shift Manager
Taco Bell
04.1998 - 05.2000
Crew Member
Taco Bell
08.1996 - 04.1998
CNA Certificate - Completed all Pre-requisites for RN License
Gateway Technical College
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