Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Rollins-Jump

Tucson,AZ

Summary

Experienced team leader with a strong grasp of health and wellness principles and a track record of successful program management. Highly organized and systematic, with a deep understanding of industry best practices, standards, and compliance requirements.

Overview

20
20
years of professional experience

Work History

Lash Artist

Amazing Lash Studio
08.2023 - 07.2025
  • Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
  • Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
  • Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
  • Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
  • Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
  • Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
  • Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
  • Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
  • Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
  • Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
  • Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
  • Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
  • Assisted in training new Lash Artists at the salon, sharing expertise on technique, client interaction, and best practices.

Director of Personal Training

LA Fitness
06.2023 - 08.2023
  • Increased gym membership retention through consistent follow-ups, progress tracking, and adjusting workout plans accordingly.
  • Addressed client concerns with empathy and understanding, ensuring prompt resolutions to maintain high levels of satisfaction.
  • Fostered a positive work culture among personal training staff by organizing team-building activities, celebrating achievements, and encouraging open communication channels for feedback and suggestions.
  • Recruited interviewed, hired, and onboarded new personal trainers by identifying individuals who demonstrated strong work ethic, passion for health and fitness, and excellent communication skills.
  • Organized educational seminars on various health-related topics for both staff members and clientele, fostering a well-informed community within the gym setting.
  • Conducted comprehensive fitness assessments for new clients to determine baseline measurements and establish appropriate exercise programs based on individual needs.
  • Coordinated special events like open houses or charity fundraisers that showcased personal training services while also giving back to the local community.
  • Collaborated closely with other department managers to create cross-functional promotional events that attracted new clients to the facility.
  • Established strong relationships with clients by fostering a supportive and motivational environment conducive to achieving their fitness goals.
  • Assisted clients in setting realistic fitness goals and providing guidance on achieving those targets through consistent dedication to their personalized exercise plans.
  • Streamlined personal training operations by implementing efficient scheduling systems and improving communication channels between trainers and clients.
  • Developed a successful team of personal trainers by providing ongoing mentoring, coaching, and professional development opportunities.
  • Regularly updated personal training staff members on industry trends, new exercise techniques, and relevant research findings to ensure delivery of top-notch services.
  • Enhanced client satisfaction by developing personalized fitness programs tailored to individual goals and needs.
  • Managed budgets for staffing expenses, staff education resources, marketing materials, equipment maintenance costs while maintaining profitability.
  • Improved overall gym revenue by upselling personal training packages and promoting additional services such as group classes, nutrition counseling, and workshops.
  • Implemented effective marketing strategies for personal training services through social media platforms, email campaigns, and local advertising efforts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
  • Monitored and evaluated program performance to determine value and quality.
  • Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
  • Coordinated marketing efforts to promote fitness and wellness programs.
  • Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
  • Evaluated trainer performance regularly through observation sessions and client feedback surveys to ensure continuous improvement in service quality.

Lead Esthetician

Spa Solai
07.2022 - 07.2023
  • Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.
  • Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
  • Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
  • Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
  • Mentored junior estheticians, improving overall team performance and skill sets.
  • Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Analyzed skin condition and made appropriate product recommendations.
  • Welcomed clients arriving for appointments.
  • Sterilized equipment for patient treatments.
  • Stocked treatment rooms with proper supplies.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.

Licensed Esthetician

Massage Envy
10.2021 - 07.2022
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Discussed procedures and treatment options with clients.
  • Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
  • Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
  • Educated patients on treatment options.
  • Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
  • Fostered friendly, warm, and exceptional customer experience.
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
  • Handled busy schedules and stayed on top of key deadlines.
  • Welcomed clients arriving for appointments.
  • Stocked treatment rooms with proper supplies.

Managing Esthetician

Spa BenMarNicos
06.2017 - 06.2022
  • Improved overall client experience through consistent delivery of high-quality treatments coupled with excellent communication and rapport-building skills.
  • Demonstrated leadership by representing the spa professionally at industry events, networking with peers, and contributing to a positive image for the business.
  • Cultivated a positive work atmosphere that fostered employee satisfaction and reduced turnover rates among estheticians.
  • Contributed to business growth by developing targeted marketing campaigns and promotional events.
  • Drove revenue growth by identifying potential opportunities for expansion or improvement in services offered at the spa facility.
  • Boosted team productivity through effective scheduling, task delegation, and performance evaluations.
  • Delivered exceptional customer service to build long-lasting relationships with clients and increase repeat visits.
  • Managed inventory effectively, ensuring optimal stock levels and minimizing waste of products and supplies.
  • Mentored junior estheticians in advanced techniques, fostering professional development within the team.
  • Collaborated with management to develop new services based on emerging trends in esthetics.
  • Ensured compliance with industry regulations, maintaining a clean and safe environment for both staff and clients.
  • Increased retail sales through strategic merchandising, product education, and upselling techniques during appointments.
  • Conducted regular staff meetings to share best practices, address concerns, and celebrate achievements as a team.

Licensed Esthetician

Massage Envy
06.2016 - 06.2017
  • Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Sterilized equipment for patient treatments.
  • Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
  • Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Conducted educational workshops on skincare, makeup application, and overall wellness for clients.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.

Appleton Area School District Health and Wellness Coordinator, Fox Valley Technical College Wellness Coordinator, Group Exercise Instructor, Personal Trainer, Coordinator of the Personal Fitness Program

YMCA of the Fox Cities
06.2005 - 06.2016
  • Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
  • Increased participation in wellness initiatives by effectively promoting and marketing available resources.
  • Collected and tracked information about participation and outcomes of individual programs.
  • Organized schedules for comprehensive group fitness programs.
  • Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.
  • Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.
  • Enhanced employee well-being by designing and implementing comprehensive wellness programs.
  • Managed partnerships with fitness centers and yoga studios to offer discounted memberships, encouraging physical activity among staff.
  • Collaborated with insurance providers to organize health screenings, facilitating early detection and management of health issues.
  • Increased engagement in wellness programs by regularly communicating benefits and success stories through internal channels.
  • Improved staff morale with introduction of regular mental health workshops and stress management sessions.
  • Advocated for ergonomic workplace adjustments, significantly reducing work-related discomfort and injuries.
  • Facilitated team-building exercises that focused on mental and physical health, fostering supportive workplace environment.

Education

Associate of Science - Geographic Information Systems

Tohono Oodham
Sells, AZ
12-2026

Licensed Aesthetician -

Academy of Beauty Professionals
Appleton, WI
12.2016

Bachelor of Science - Exercise Science

University of California Berkeley
Appleton, WI
05.1995

Skills

  • Health promotion
  • Program leadership
  • Marketing expertise
  • Corporate wellness
  • Vendor coordination
  • HIPAA protocols
  • Employee engagement
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Lash Artist

Amazing Lash Studio
08.2023 - 07.2025

Director of Personal Training

LA Fitness
06.2023 - 08.2023

Lead Esthetician

Spa Solai
07.2022 - 07.2023

Licensed Esthetician

Massage Envy
10.2021 - 07.2022

Managing Esthetician

Spa BenMarNicos
06.2017 - 06.2022

Licensed Esthetician

Massage Envy
06.2016 - 06.2017

Appleton Area School District Health and Wellness Coordinator, Fox Valley Technical College Wellness Coordinator, Group Exercise Instructor, Personal Trainer, Coordinator of the Personal Fitness Program

YMCA of the Fox Cities
06.2005 - 06.2016

Associate of Science - Geographic Information Systems

Tohono Oodham

Licensed Aesthetician -

Academy of Beauty Professionals

Bachelor of Science - Exercise Science

University of California Berkeley

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