Melissa Rooper
Flagstaff,AZ
“Recovery is an ongoing process, for both the addict and his or her family. In recovery, there is hope. And hope is a wonderful thing.”
Dean Dauphinais
Summary
Patient-focused coordinator offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work History
Volunteer
Sonoran Prevention Works
Phoenix, AZ
04.2022 - Current
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to aid program mission centered on community support and enrichment regarding harm reduction methods.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Teamed with community organizations and government agencies to increase outreach and service utilization.
ABA Paraprofessional
Independent Contract
Flagstaff, Arizona
08.2020 - 01.2021
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally and consistently for 1 specific student with severe Autism.
- Provided balanced developmental and academic curricula for students, nurturing personal progress in treatment areas.
- Observed students' performance and recorded relevant data to assess progress.
- Implemented behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
Group Home Manager
The Tungland Corporation
Flagstaff, Arizona
09.2020 - 12.2020
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted residents with basic hygiene and healthcare needs.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Created work schedules for 92 staff members ensuring each shift had appropriate coverage.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Developed proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Mentored and coached staff to improve performance and interactions with residents.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Monitored direct care activities for optimal patient protections and infection control standards.
Program Coordinator
The Tungland Corporation
Flagstaff, Arizona
07.2019 - 09.2020
- Organized and managed program development from conception through successful execution.
- Gathered and organized printed materials required for program participation.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Designed program implementation and maintenance plan.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Supervised professional and administrative personnel.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Assisted with community resources for healthcare and mental health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed monthly schedules and assignments for staff.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Provided safety planning, crisis intervention, and case management to clients.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Reviewed program reports to monitor compliance in health services and other program areas.
- Developed written plan and procedures for implementing health services component of program.
- Worked with interdisciplinary teams to integrate services and meet service delivery goals.
- Implemented and coordinated health services to meet disability standards.
- Oversaw maintenance and accuracy of health records in compliance with reporting requirements for 4 group homes in Flagstaff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Behavioral Health Technician
Sequel Youth And Family Services
Flagstaff, Arizona
03.2019 - 12.2019
- Facilitated on-site activities, support groups and outings for 16 clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications and managed patient behavior.
International Student Liaison
Northern Arizona University
Flagstaff, Arizona
01.2019 - 07.2019
- Counseled 10 students regarding course and program selection, class scheduling and registration and career planning while traveling abroad in Spain.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
Front Desk Agent
GreenTree Inn
Flagstaff, Arizona
01.2019 - 03.2019
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Answered multi-line phone system and greeted callers enthusiastically.
- Collected room deposits, fees and payments.
Education
Master of Arts - Marriage And Family Therapy
07.2021 - Current
- Continuing education in Systemic Treatment of Addictions
Bachelor of Science - Psychological Sciences
2017 - 2021
- Minor in Social Work
Certificate - Intelligence Studies
2017 - 2021
Associate of Arts -
2012 - 2015
Skills
Proactive Mindset
Strategic Planning and Leadership
Case Information Confidentiality
Interpersonal and Written Communication
Service Referrals
Regulations and Policies
Psychiatric and Substance Abuse Treatment Modalities
Knowledge of Medical Terminology
Client Assessments
Case Management
Direct and Indirect Client Care
Progress Evaluations
Medical Records Management
Documentation Proficiency
Organization and Time Management
Treatment Planning and Coordination
Data Entry
MS Office
Analytical and Critical Thinking
Training and Development
Crisis Intervention
Active Listening
Team-building and Team-work Collaboration
Clinical Assessment and Documentation
Client relations strength
Fundraising
Research
Staff education and training
Telephone etiquette
Operations support
Scheduling
Social interaction
Office organization
Business communication
Scheduling and calendar management
Billing and coding
Travel coordination
Office management
Staff Management
Performance improvement
Recruiting strategies
Strategic corporate guidance
Information gathering and analysis
Written Communication
Business correspondence
Community outreach
Social media marketing
De-escalation techniques
Campus tours
Goal Setting
Clinical Documentation
Interpersonal Communication
Decision Making
Critical Thinking
Clerical Support
Networking with staff
Social history intake procedures
Attention to Detail
Admitting processes
Quality of life guidelines
Cultural Awareness
Diagnostic techniques
Providing community referrals
Recovery and rehabilitation
Client advocacy
Community Resources
Mental health assessment
Treatment planning
Progress tracking
Interdisciplinary meetings
Group and individual instruction
Classroom management
Student records management
Lesson Planning
Child development
Conflict resolution techniques
Differentiated instruction
Multitasking strength
Documentation
Environmental observations
Resource advocacy
Analytical approach
Student evaluations
Affiliations
National Association of Alcohol and Drug Addiction Counselors
American Women's Business Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Volunteer - Sonoran Prevention Works
04.2022 - Current
Northcentral University - Master of Arts, Marriage And Family Therapy
07.2021 - Current
Group Home Manager - The Tungland Corporation
09.2020 - 12.2020
ABA Paraprofessional - Independent Contract
08.2020 - 01.2021
Program Coordinator - The Tungland Corporation
07.2019 - 09.2020
Behavioral Health Technician - Sequel Youth And Family Services
03.2019 - 12.2019
International Student Liaison - Northern Arizona University
01.2019 - 07.2019
Front Desk Agent - GreenTree Inn
01.2019 - 03.2019
Northern Arizona University - Bachelor of Science, Psychological Sciences
2017 - 2021
Northern Arizona University - Certificate, Intelligence Studies
2017 - 2021
Yavapai College - Associate of Arts,
2012 - 2015