Melissa Rooper

Work History

Volunteer

Sonoran Prevention Works

Phoenix, AZ

04.2022 - Current

Volunteered with groups and organizations to help make measurable differences for program recipients.
Engaged in community outreach to aid program mission centered on community support and enrichment regarding harm reduction methods.
Supported engaging, fun and smooth-running events by helping with organization and planning.
Teamed with community organizations and government agencies to increase outreach and service utilization.

ABA Paraprofessional

Independent Contract

Flagstaff, Arizona

08.2020 - 01.2021

Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally and consistently for 1 specific student with severe Autism.
Provided balanced developmental and academic curricula for students, nurturing personal progress in treatment areas.
Observed students' performance and recorded relevant data to assess progress.
Implemented behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts.
Instructed student activities to implement goals for remediation of deficiencies and drive student success.

Group Home Manager

The Tungland Corporation

Flagstaff, Arizona

09.2020 - 12.2020

Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Assisted residents with basic hygiene and healthcare needs.
Protected clients' monies and property by tracking spending and reconciling accounts.
Created work schedules for 92 staff members ensuring each shift had appropriate coverage.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Developed proactive training strategies to keep staff at forefront of current best practices and safety protocols.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Mentored and coached staff to improve performance and interactions with residents.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Developed and created programs and monitored effectiveness against individual participant needs.
Referred families to shelters, legal resources and educational programs.
Monitored direct care activities for optimal patient protections and infection control standards.

Program Coordinator

The Tungland Corporation

Flagstaff, Arizona

07.2019 - 09.2020

Organized and managed program development from conception through successful execution.
Gathered and organized printed materials required for program participation.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Designed program implementation and maintenance plan.
Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
Supervised professional and administrative personnel.
Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Assisted with community resources for healthcare and mental health.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Provided ongoing direction and leadership for program operations.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Developed monthly schedules and assignments for staff.
Developed and created programs and monitored effectiveness against individual participant needs.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Resolved problems, improved operations and provided exceptional service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed team of employees, overseeing hiring, training, and professional growth of employees.
Exceeded goals through effective task prioritization and great work ethic.
Participated in team-building activities to enhance working relationships.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
Managed and monitored program activities and evaluated quality for improvement recommendations.
Provided safety planning, crisis intervention, and case management to clients.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Reviewed program reports to monitor compliance in health services and other program areas.
Developed written plan and procedures for implementing health services component of program.
Worked with interdisciplinary teams to integrate services and meet service delivery goals.
Implemented and coordinated health services to meet disability standards.
Oversaw maintenance and accuracy of health records in compliance with reporting requirements for 4 group homes in Flagstaff.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed policies and procedures for effective pharmacy management.
Ordered all pharmacy supplies and kept check on inventory levels.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Discussed medical histories with patients in effort to provide most effective medical advice.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Behavioral Health Technician

Sequel Youth And Family Services

Flagstaff, Arizona

03.2019 - 12.2019

Facilitated on-site activities, support groups and outings for 16 clients.
Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Performed client intake procedures according to internal standards for new admissions.
Conducted client rounds to check on residents.
Completed documentation for every incident and forwarded to correct personnel for review.
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Treated clients and families with respect and dignity.
Took and monitored vital signs, administered medications and managed patient behavior.

International Student Liaison

Northern Arizona University

Flagstaff, Arizona

01.2019 - 07.2019

Counseled 10 students regarding course and program selection, class scheduling and registration and career planning while traveling abroad in Spain.
Helped students develop organizational, time management and study skills.
Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.

Front Desk Agent

GreenTree Inn

Flagstaff, Arizona

01.2019 - 03.2019

Used internal software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Answered multi-line phone system and greeted callers enthusiastically.
Collected room deposits, fees and payments.

Summary

Overview

Work History

Volunteer

ABA Paraprofessional

Group Home Manager

Program Coordinator

Behavioral Health Technician

International Student Liaison

Front Desk Agent

Education

Master of Arts - Marriage And Family Therapy

Bachelor of Science - Psychological Sciences

Certificate - Intelligence Studies

Associate of Arts -

Skills

Affiliations

Work Availability

Timeline

Similar Profiles

LAUREN M. JOHNSONLAUREN M. JOHNSON

Faith WendelinFaith Wendelin

PHYLLIS G. OTTLEY, PhDPHYLLIS G. OTTLEY, PhD

Marcus SwimmerMarcus Swimmer

Luke HewesLuke Hewes