Melissa Rosa
Las Cruces,NM
Summary
Accomplished professional with extensive experience at White Sands Missile Range, specializing in strategic planning and leadership. Demonstrates strong technical skills in SCCM and product lifecycle management, leading to marked improvements in operational efficiency and compliance. Proven ability to enhance team collaboration and successfully drive project completion while emphasizing demand forecasting and product standardization.
Overview
30
30
years of professional experience
1
1
Certification
Work History
COMPUTER HARDWARE ENGINEER/LIFE CYCLE MANAGER – CONTRACT VIA DIRECTVIZ
WHITE SANDS MISSILE RANGE
White Sands Missile Range, New Mexico
11.2017 - Current
- Oversee the daily technical operations of the department, including technology upgrades, testing, and data analysis
- Continuously monitor and assess systems and peripherals in order to ensure alignment with current and projected performance standards
- Recommend the purchase of new or improved technologies to aid with performance and data security (physical and digital).
- Collect, organize, and review data on a daily basis to determine if modifications are necessary and to determine when to schedule them for minimal impact on performance and uptime
- Determine, recommend, and play layouts with details about computers and peripheral equipment pieces.
- Collect information on user needs in order to recommend the best possible hardware upgrades and systems.
- Engage with technical team members to complete projects and tasks in a timely manner, as well as to evaluate the interface between hardware and software systems.
- Assure compliance with current compliance standards, with compliance guidelines during selection processes.
- Compile detailed functional specifications to document support and development processes Streamlined communication channels, improving information flow and decision-making speed.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- TRAINING & DEVELOPMENT - Train system designers and end users, as well as create policies for logistics activities.
- RISK MANAGEMENT – Developed programs to ensure the continuity of technical resources during emergency situations.
BOOKKEEPER/PAYROLL/BILLING
SECURITY CONCEPTS
Las Cruces, NM
12.2005 - 09.2022
- Matched orders with invoices and recorded required information.
- Prepared and processed payroll.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Resolved billing discrepancies with vendors or customers promptly.
- Performed account analysis as required by management.
- Handled bi-weekly payroll services for company employees.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Conducted testing of software and systems to ensure quality and reliability.
COMPUTER TECHNICIAN – CONTRACT VIA ADVANCED SYSTEMS DEVELOPMENT
WHITE SANDS MISSILE RANGE
White Sands Missile Range, New Mexico
11.2005 - 11.2013
- Resolved user issues by answering questions via email, phone, and other modes of communication
- Engaged directly with user systems to detect errors or to verify correct operations
- Set up equipment and installed operating systems, cables, and software
- Inspected equipment before and during installation or before delivery to users
- Reviewed all technical documentation and conducted diagnostic testing to ensure proper performance
- Repaired hardware, software, and peripheral equipment issues in accordance with current standard practices and specifications
- Documented activities and cases to ensure proper tracking and resolution of issues
- Assessed when it was more effective to contact vendors and outside technicians for major service repairs
- TRAINING – Developed training materials and trained end users in the proper utilization of hardware and software systems
- REQUIREMENTS GATHERING – Worked alongside other technical professionals to establish requirements for new systems and/or modifications
HR/OPERATIONS MANAGER
SECURITY CONCEPTS
Las Cruces, NM
02.1995 - 12.2005
- Directed the day-to-day operations of the organization, comprised of over 100 employees and an annual budget of over $1,000,000
- Focused on talent development, via recruiting, interviewing, and strategic hiring processes
- Engaged directly with new hires to offer training, policy information, benefit administration, labor relations, employee relations, exit interviews, etc
- Oversaw and planned work activities of staff members, including safety and language training opportunities
- Participated in personnel-related hearings and investigations, as well as collective bargaining and arbitrations
- Developed statistical reports concerning = hires, transfers, performance appraisals, and absenteeism rates
- Accurately classified job positions and occupations, and sought to project future staffing needs for the organization
- Performed multiple accounting duties, including billing, statement preparation, discrepancy resolution, accounts payable, accounts receivable, cash receipts, invoicing, etc
- MANAGEMENT SUPPORT - Advised leadership on organizational policy matters, e.g
- Equal employment opportunity (EEO) and sexual harassment
- Served as a liaison between management and employees
- NEGOTIATION SKILLS - Negotiated bargaining agreements and aided in the proper interpretation of detailed labor contracts
Education
BACHELOR’S DEGREE - AG BUSINESS AND ECONOMICS
NEW MEXICO STATE UNIVERSITY
Las Cruces, NM01.2003
ASSOCIATE’S DEGREE - BUSINESS
NEW MEXICO STATE UNIVERSITY – DABCC
Las Cruces, NM01.2000
Skills
- STRATEGIC PLANNING
- LEADERSHIP
- Management
- TECHNICAL SKILLS
- Microsoft Office
- WINDOWS
- SCCM
- ACTIVE DIRECTORY
- QuickBooks
- Product lifecycle management
- Demand forecasting
- Product training
- Product testing
- Software development life cycle
- Product standardization
- Product retirement
Certification
- CompTIA A+ Certified
- Notary Public
Securityclearance
Secret
Areasofexpertise
20 years of experience working alongside seasoned professionals and technical support staff members. Continuously review hardware/software systems and projects to recommend upgrades and repairs for maximum stability and security., Led teams of up to 120 individuals in daily operations. Worked actively to streamline activities in order to boost revenue and to sustain growth., Tech savvy with a wide understanding of civilian and military software. Seamlessly integrates software programs and databases to develop streamlined approach to project management. Demonstrated ability to quickly learn and apply new software.
Personal Information
Citizenship: U.S. Citizen
Affiliations
- Board Member, Chair of Fund Development Committee - Casa De Peregrinos Food Pantry, December 2022 - September 2023
Timeline
COMPUTER HARDWARE ENGINEER/LIFE CYCLE MANAGER – CONTRACT VIA DIRECTVIZ
WHITE SANDS MISSILE RANGE
11.2017 - Current
BOOKKEEPER/PAYROLL/BILLING
SECURITY CONCEPTS
12.2005 - 09.2022
COMPUTER TECHNICIAN – CONTRACT VIA ADVANCED SYSTEMS DEVELOPMENT
WHITE SANDS MISSILE RANGE
11.2005 - 11.2013
HR/OPERATIONS MANAGER
SECURITY CONCEPTS
02.1995 - 12.2005
- CompTIA A+ Certified
- Notary Public
BACHELOR’S DEGREE - AG BUSINESS AND ECONOMICS
NEW MEXICO STATE UNIVERSITY
ASSOCIATE’S DEGREE - BUSINESS
NEW MEXICO STATE UNIVERSITY – DABCC
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