Melissa Rosado
Astoria,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist
Randolph's Ageless and Wellness Medical Center
03.2022 - 06.2023
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
- Scheduled office meetings and client appointments for staff teams
- Developed strategies to streamline and improve office procedures
- Managed filing system, entered data and completed other clerical tasks
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Assisted development and implementation of new administrative procedures
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
Referral Coordinator
UF Health Shands Hospital
07.2019 - 05.2022
- Specialty Hematology, Oncology and Pulmonary
- Responded to patient inquiries to offer timely updates regarding referral status
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
- Researched best practices and developed strategies to improve program outcomes
- Established and maintained relationships with key stakeholders
MEDICAL RECEPTIONIST/FRONT DESK
NYU LANGONE ASTORIA MEDICAL ASSOCIATES
01.2015 - 06.2019
- ABOUT ME Oversee patient flow for high-volume practice of four providers to ensure that emergency situations are addressed satisfactorily
- Oversee all front
- I am a medical office professional desk tasks; communicate with management regarding staff performance with extensive customer service and patient concerns
- Responsible for quickly obtaining medication skills and a passion for helping authorizations
- Responsible for scheduling appointments, maintaining others
- I am an effective and patient confidentiality, answering high call volume, and collecting co-pays mindful communicator, critical and balances
- Assist with releasing medical records requests
- Thinker, proactive problem solver, Communicate messages/patient concerns to providers/manager in a and have extensive experience in timely manner; continually follow up to ensure timely responses
- Obtain
- HIPAA policies, insurance correct registration documents to ensure all patient information is current.
RECEPTIONIST
HELLENIC MEDICAL
10.2013 - 01.2015
- Responsible for all incoming calls and appointment scheduling for single provider practice
- Obtained radiology and medication authorizations
- Responsible for medical records requests, appointment confirmations, registering new patients, answering patient questions over the phone and
Education
HIGH SCHOOL DIPLOMA -
LONG ISLAND CITY HIGH SCHOOL
2010
Skills
- Administrative organization
- Administrative background
- Strong administrative proficiency
- Administrative expertise
- Strong administrative abilities
Certification
Front desk (10+ years)
Receptionist (10+ years)
Epic (10+ years)
Hipaa (10+ years)
Emr (10+ years)
EHR (10+ years)
MS Office (10+ years)
Security (3 years)
Scheduling (10+ years)
Radiology (10+ years)
Medical Assisting (10+ years)
MS Outlook (10+ years)
Outlook (10+ years)
MS Word (10+ years)
Dermatology
Timeline
Administrative Assistant/Receptionist
Randolph's Ageless and Wellness Medical Center
03.2022 - 06.2023
Referral Coordinator
UF Health Shands Hospital
07.2019 - 05.2022
MEDICAL RECEPTIONIST/FRONT DESK
NYU LANGONE ASTORIA MEDICAL ASSOCIATES
01.2015 - 06.2019
RECEPTIONIST
HELLENIC MEDICAL
10.2013 - 01.2015
HIGH SCHOOL DIPLOMA -
LONG ISLAND CITY HIGH SCHOOL
Front desk (10+ years)
Receptionist (10+ years)
Epic (10+ years)
Hipaa (10+ years)
Emr (10+ years)
EHR (10+ years)
MS Office (10+ years)
Security (3 years)
Scheduling (10+ years)
Radiology (10+ years)
Medical Assisting (10+ years)
MS Outlook (10+ years)
Outlook (10+ years)
MS Word (10+ years)
Dermatology
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