Melissa Rose

• Resolved patient and hha complaints in a timely manner while upholding company standards.
• Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
• Facilitated communication between hha and patients in order to resolve issues quickly.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Maintained calendars of upcoming schedules ,meetings .
• Coordinated with all has to ensure projects were completed on time and within budget.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Resolved customer complaints or answered customers' questions.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Interpreted and explained work procedures and policies to brief staff.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Guided employees in handling difficult or complex problems.
• Recruited, interviewed and selected employees to fill vacant roles.
• Computed balances, totals or commissions to support accounting team.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Resolved conflicts between team members in an effective manner.
• Evaluated overall performance of Home Health Aides through observation, review of records, interviews with staff members.
• Assigned shifts and managed vacation requests from Home Health Aides.
• Responded promptly to complaints from patients or other healthcare professionals regarding the performance of a home health aide.
• Ensured all relevant regulations were followed during patient visits by home health aides.
• Provided feedback and coaching in order to improve the performance of individual home health aides.
• Conducted regular meetings with staff to discuss progress, concerns, and challenges related to patient care.
• Assessed the needs of patients and provided guidance to home health aides on how best to meet those needs.
• Drafted monthly reports to track the performance of home health aides.
• Developed and implemented quality assurance protocols for home health aides.
• Advised management on changes needed in policies or procedures related to Home Health Aides' operations.
• Reviewed documentation submitted by Home Health Aides such as visit notes or medication logs for accuracy and completeness.
• Monitored the daily activities of home health aides to ensure they are following their assigned tasks correctly.
• Investigated any incidents involving a breach in protocol by a home health aide and took appropriate action when necessary.
• Maintained accurate records of employee attendance, payroll information, leave requests.
• Inspected work areas regularly for safety hazards or equipment malfunctions that could affect patient care.
• Created job descriptions for each position within the Home Health Aide department including duties, responsibilities, qualifications.
• Recruited qualified applicants for positions within the Home Health Aide department.
• Participated in community outreach programs designed to raise awareness about Home Health services.
• Scheduled and coordinated training sessions for new and existing home health aides.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Documented care provided and submitted notes to supervisor.
• Assisted clients with bathing, dressing and incontinence care.
• Managed patient transportation and appointment scheduling.
• Recognized emergency situations and implemented appropriate procedures.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Helped client with medication self-administration.
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

• Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
• Ensured compliance with established policies and procedures related to scheduling activities.
• Analyzed resource requirements for each project and identified potential conflicts or delays.

Supervisory visits

Aide Training

Billing medicaid

Payroll

• Resolved scheduling disputes between internal stakeholders in an effective manner.
• Worked closely with project managers to prioritize tasks according to importance and urgency levels.
• Provided support in identifying critical path activities to ensure deadlines are met.
• Performed data entry into computer systems for tracking purposes.
• Maintained accurate records of all tasks completed by the team.
• Provided guidance and advice on best practices related to scheduling initiatives.
• Communicated schedule changes effectively throughout the organization when necessary.
• Scheduled and confirmed appointments.
• Maintained positive working relationship with fellow staff and management.
• Handled incoming calls and directed callers to appropriate department or employee.
• Coordinated support to facilitate general office operations.
• Provided HR administrative assistance to management team.
• Offered reception coverage to relieve staff during absences or breaks.
• Answered phones and routed voicemails to respective employees.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Answered patient call lights promptly and responded to requests appropriately.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
• Documented patient care services by charting in designated areas.
• Participated in educational programs designed to improve knowledge of health care practices.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Monitored food intake and output as directed by nursing staff.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
• Educated patients on self-care techniques that would help them maintain their independence.
• Reported changes in patient conditions to registered nurse or physician.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Documented activities and recorded information in EMR system.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Used mobility devices to transport patients.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Distributed drinking water and nourishment to residents.
• Assisted residents in preparing for activities and social programs.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Observed and reported unusual symptoms and changes to charge nurse.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Helped residents walk with or without self-help devices.
• Resolved customer complaints in a timely manner while upholding company standards.
• Coordinated with other departments to ensure projects were completed on time and within budget.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.