Melissa Ross
Mableton,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Retail Supervisor
America's Thrift Store
Marietta, GA
04.2022 - Current
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled 15 workers and delegated assignments to effectively meet expected customer and business demands.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Operations Manager
Old Men Lead, LLC
Dover, TN
04.2020 - 03.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked trends and implemented enhancements to both challenge and refine company's product offerings.
Bartender/Assistant Manager
Veterans Of Foreign Wars Post 4730
Dover, TN
06.2015 - 01.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Program Assistant
Army Community Service
El Paso, TX
03.2012 - 11.2014
- Authored business documents to organize and emphasize information quickly and effectively.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Offered technical support and troubleshot issues to enhance office productivity.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
- Answered and managed over 25 incoming calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Legal Secretary
Maricopa County Attorney's Office
Phoenix, AZ
04.1995 - 05.1999
- Assisted with preparation of trial materials and documents.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Screened telephone calls and forwarded to appropriate departments.
- Organized files for court proceedings.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Created and printed legal documents for attorneys to review.
Education
Legal Paraprofessional
America Institute For Legal Studies
Phoenix, AZSkills
- New Employee Orientation
- Cash Register Operations
- Financial Recordkeeping
- Accounting Records
- Scheduling and Time-Tracking
- Intermediate Excel knowledge
- Employee Timesheet Processing
- Administrative Support
- Works Well with Others
Timeline
Retail Supervisor
America's Thrift Store
04.2022 - Current
Operations Manager
Old Men Lead, LLC
04.2020 - 03.2022
Bartender/Assistant Manager
Veterans Of Foreign Wars Post 4730
06.2015 - 01.2019
Program Assistant
Army Community Service
03.2012 - 11.2014
Legal Secretary
Maricopa County Attorney's Office
04.1995 - 05.1999
Legal Paraprofessional
America Institute For Legal Studies
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