Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Rossi

126 Middle Rd A13,PA

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Warehouse Worker

HDETron
Lansdale, PA
01.2017 - 05.2024
  • Processed returns of defective merchandise, as required.
  • Stocked shelves with received products in designated areas.
  • Prepared outgoing orders for shipment, according to customer specifications.
  • Provided excellent customer service to resolve customer complaints promptly.
  • Verified that all returned merchandise met quality control standards prior to being placed back into inventory.
  • Tested products for functionality before shipment.
  • Replaced defective components, as needed, to restore product performance specifications.

Assistant Warehouse Manager

Right Price Wireless
Philadelphia, PA
02.2012 - 11.2015
  • Ensured accuracy of shipping and receiving documents.
  • Maintained records of goods received, stored, shipped, or in process.
  • Resolved customer complaints regarding deliveries, quality issues.
  • Performed regular audits of products in storage to ensure product quality standards were met.
  • Supervised a team of employees working in the warehouse area.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Assigned RMA numbers, processed returns efficiently.

Paralegal

Belmont & Gressen, Attorneys at Law
Philadelphia, PA
02.2010 - 02.2012
  • Prepared trial notebooks for court proceedings.
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Organized evidence for use at trial or hearing proceedings.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Performed administrative duties such as photocopying, scanning, and organizing legal documents.
  • Collaborated with team members to ensure strategies and objectives were aligned and executed efficiently.
  • Assisted attorneys in court by managing exhibits, taking notes, and ensuring all necessary materials were available.
  • Managed case files and documentation, ensuring accuracy and confidentiality.

Commissions Manager

DCW
Philadelphia, PA
03.2005 - 02.2010
  • Processed commissions for over 2,000 AT&T Wireless dealers.
  • Managed a team of 5 employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Retail Store Manager

It's All Wireless
King Of Prussia, PA
01.2000 - 02.2005
  • Recruited, trained and managed a team of 5+ employees.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.

Education

High School Diploma -

Piper High School
Sunrise, FL
06-1994

Some College (No Degree) - Medical Billing

Montgomery County Community College
Blue Bell, PA

Skills

  • Self-Motivated and Disciplined
  • Attention to Detail
  • Clear Communication
  • Cleaning and Organizing

References

References available upon request.

Timeline

Warehouse Worker

HDETron
01.2017 - 05.2024

Assistant Warehouse Manager

Right Price Wireless
02.2012 - 11.2015

Paralegal

Belmont & Gressen, Attorneys at Law
02.2010 - 02.2012

Commissions Manager

DCW
03.2005 - 02.2010

Retail Store Manager

It's All Wireless
01.2000 - 02.2005

High School Diploma -

Piper High School

Some College (No Degree) - Medical Billing

Montgomery County Community College

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Melissa Rossi