Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Melissa Rouse-Butler

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Organized, hardworking and passionate candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Licensed Insurance Agent

Kemper Life Insurance Agency
05.2013 - Current
  • Experienced insurance agent
  • I have been licensed insurance agent since 2010 and have all of my lines of authority
  • Have been employed with my company for 10 years
  • I am a outgoing and have excellent people skills
  • Goal focused and interested in servicing customers and providing them with adequate coverage for them and there families as well as build personal relationships.
  • Have been hands on when customers experience personal losses to insure their claims handled.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.

Childcare Worker

Crosswell Children's Home
12.2010 - 05.2013
  • Care for children in a a private business, group home, and school
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
  • Improved emotional well-being of children through providing consistent support and empathy in various situations.
  • Developed age-appropriate lesson plans to engage children and foster cognitive growth.
  • Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
  • Promoted language development by incorporating storytelling, music, and conversation into daily activities.
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Strengthened parent-child relationships with regular communication regarding child progress and needs.
  • Supported diverse learners by creating individualized learning plans tailored to each child''s unique strengths and weaknesses.
  • Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
  • Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the children.
  • Facilitated outdoor playtime to promote physical activity while teaching essential coordination skills.
  • Collaborated with coworkers to develop innovative programs that enriched the childcare experience for all involved parties.
  • Organized field trips to enhance educational experiences outside of the traditional childcare setting.
  • Provided homework assistance for school-aged children, reinforcing classroom concepts while developing effective study habits.
  • Ensured compliance with state licensing regulations by maintaining accurate records on each child under care.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Promoted good behavior with positive reinforcement methods.

Insurance Agent

United Insurance
01.2010 - 03.2010
  • Became familiar with the insurance commission regulations
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
  • Educated clients on insurance policies and procedures.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Met with customers to provide information about available products and policies.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Responsible for selling life, property, casualty, health, automotive and other types of insurance to clients.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Obtained underwriting approval by completing application for coverage.

Enumerator

United States Census Bureau
04.2009 - 06.2009
  • Traveling to various areas in personal vehicle
  • Canvassed various areas and verified address
  • Input information into handheld computer and transmitted information to headquarters for validation
  • May be required to conduct interviews with residents.
  • Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
  • Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey''s purpose.
  • Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
  • Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
  • Adapted quickly to changing project requirements or field conditions, demonstrating flexibility and resilience throughout the enumeration process.
  • Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
  • Assisted people in filling out surveys with complete and accurate information.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Double checked information on survey forms.

Courier

Federal Express Corporation
08.2000 - 02.2008


  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.
  • Verified package information to check for accuracy and completeness.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Managed delivery route for optimal use of time and fuel.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Front Office Assistant

John Paul Truluck Middle School
10.1999 - 10.1999
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Completed daily logs for management review.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Trained and supervised employees on office policies and procedures.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Served as liaison between clients or contractors/vendors by coordinating appointments or meetings that supported project completion timelines effectively.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Prepared professional correspondence on behalf of management utilizing strong written communication skills when necessary.
  • Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Correctional Officer I

SCDC/ Turbeville Correctional Institution
08.1998 - 09.1999
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.

Line Operator/ Grader

Carolina Golden Products
08.1996 - 06.1998
  • Enhanced production efficiency by optimizing machine settings and conducting regular maintenance.
  • Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
  • Maintained high-quality standards by performing regular quality checks on products throughout the production process.
  • Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
  • Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
  • Demonstrated adaptability when assigned to different lines or roles within the facility based on changing business needs or staffing requirements.
  • Displayed strong problem-solving skills by identifying opportunities for process improvements, resulting in enhanced productivity or reduced waste.
  • Followed job order for product specifications, dimensions, tolerances and sequence of operations.
  • Reduced accidents and injuries by observing safety policies and procedures.

Teacher in Afterschool Program

Windsorhill Elementary School
03.1994 - 06.1994
  • Supervised second graders in an afterschool program
  • Helped students with their homework
  • Provided tutoring to students who needed extra help
  • Ensure safe environment for all children.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Education

BS - Sociology/Psychology

Charleston Southern University
North Charleston, SC
01.1996

Skills

  • CPR & CPI certified
  • Insurance Sales Expert
  • Childcare Experience
  • Security
  • Conflict Resolution
  • Effective Communication
  • Teamwork and Collaboration
  • Organizational Skills
  • Empathy and Compassion
  • Client Service
  • Multitasking Capabilities
  • Professional Networking

Personal Information

  • Title: People Oriented Individual
  • Work Permit: Authorized to work in the US for any employer

Timeline

Licensed Insurance Agent

Kemper Life Insurance Agency
05.2013 - Current

Childcare Worker

Crosswell Children's Home
12.2010 - 05.2013

Insurance Agent

United Insurance
01.2010 - 03.2010

Enumerator

United States Census Bureau
04.2009 - 06.2009

Courier

Federal Express Corporation
08.2000 - 02.2008

Front Office Assistant

John Paul Truluck Middle School
10.1999 - 10.1999

Correctional Officer I

SCDC/ Turbeville Correctional Institution
08.1998 - 09.1999

Line Operator/ Grader

Carolina Golden Products
08.1996 - 06.1998

Teacher in Afterschool Program

Windsorhill Elementary School
03.1994 - 06.1994

BS - Sociology/Psychology

Charleston Southern University

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Melissa Rouse-Butler