Melissa Roy
Klamath Falls
Summary
Program management professional and collegiate professor with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Forensic Program Manager
Klamath Basin Behavioral Health
10.2022 - Current
- Manage the following forensic mental health programs consisting of 20 staff: Mobile Crisis, Civil Commitment, Aid & Assist (competency restoration), and Psychiatric Security Review Board (Insanity defense) Teams
- Conducted comprehensive program evaluations, identifying areas for improvement and implementing actionable solutions and procedures to align with state and local laws, improve client care, strengthen community partner relationships, and increase efficiency
- Spearheaded innovative problem-solving techniques that addressed challenges head-on with community partners (judicial, medical, mental health, and education professionals), resulting in effective resolution measures
- Educated and trained current staff in local and state laws, organizational guidelines, and strategies to accomplish comprehensive client care which includes, risk assessment, de-escalation, safety planning, diagnosing, psychoeducation, critical thinking, and treatment modalities
Professor
Grand Canyon University
06.2022 - Current
- Implemented interactive teaching strategies to cultivate critical thinking skills in the following classes: Psychopathology and Crime, Psychology and the Legal System, Offender Rehabilitation and Reintegration, and Theories of Crime
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students
- Created dynamic learning environment that valued instructor and student interaction with inclusion of real-world experiences included in the lesson plan
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement
- Provided students with constructive, encouraging and corrective feedback to improve scholarly presentation
- Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development
- Improved learning outcomes for students with diverse learning needs by designing and applying differentiated instruction techniques
- Enhanced student engagement and critical thinking skills by implementing interactive learning strategies and technology in classroom
Pre-commitment Investigator
Kamath Basin Behavioral Health
06.2020 - Current
- Assess, diagnose and complete investigations for individuals who present a danger to self and others related to mental health diagnoses
- Collect, analyze and interpret information, documentation, and physical evidence associated with investigations and draft comprehensive reports to summarize findings and support case conclusions
- Coordinate with legal teams to prepare and participate in trials
Mobile Crisis Therapist
Klamath Basin Behavioral Health
09.2019 - 06.2020
- Provide emergency response in crisis situations to diffuse tensions, prevent violence, de-escalate suicidal ideation, assist in safety management, and establish an appropriate plan of care
- Assist clients to deal with realities of the mental health diagnoses and develop coping skills
- Assess client behaviors, moods, and other responses to determine correct diagnosis, establish coordination of care, and devise treatment plans
- Collaboration with community partners to assist clients with their mental health care needs
Escrow Officer / Manager
Chicago Title
01.1992 - 08.2019
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching, education, and motivation while providing opportunities for career acceleration through achievements
- Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for the staff
- Increased customer satisfaction scores through the application of superior conflict resolution and problem-solving skills
Education
Ph.D. - Forensic And Juvenile Psyhology
Walden University
Minneapolis, MN2019
Master of Science - Forensic Psychology
Walden University
Minneapolis, MN2017
Bachelor of Science - Psychology
University Of Pheonix And San Diego State University
San Diego, CA2014
Skills
- Critical thinking in decision-making and strategic planning
- Team Leadership, training, and development
- Strong verbal, interpersonal, and written communication
- Self-motivated, multi-tasker, and extremely organized
- Compassionate, empathetic, and accepting
- Proficient in public speaking
- Diplomatic Conflict Resolution
Accomplishments
Published author - scholarly research study
Certification
Qualified Mental Health Professional for the State of Oregon
Director's Designee for the State of Oregon
Certified Senior Pre-commitment Investigator for the State of Oregon
Psychological Autopsy
Timeline
Forensic Program Manager
Klamath Basin Behavioral Health
10.2022 - Current
Professor
Grand Canyon University
06.2022 - Current
Pre-commitment Investigator
Kamath Basin Behavioral Health
06.2020 - Current
Mobile Crisis Therapist
Klamath Basin Behavioral Health
09.2019 - 06.2020
Escrow Officer / Manager
Chicago Title
01.1992 - 08.2019
Master of Science - Forensic Psychology
Walden University
Bachelor of Science - Psychology
University Of Pheonix And San Diego State University
Ph.D. - Forensic And Juvenile Psyhology
Walden University
Similar Profiles
Kyle Raymond JohnsonKyle Raymond Johnson
QMHP Intern Therapist at Klamath Basin Behavioral HealthQMHP Intern Therapist at Klamath Basin Behavioral Health
Anne BuddenAnne Budden
Therapist at Klamath Basin Behavioral HealthTherapist at Klamath Basin Behavioral Health
Rachel MitchellRachel Mitchell
Youth Residential Specialist at Klamath Basin Behavioral HealthYouth Residential Specialist at Klamath Basin Behavioral Health