Melissa Ruebush
Manalapan
Summary
Dynamic Facility Maintenance Worker with a proven track record at the City of Hopkinsville, excelling in preventive maintenance and reliability. Skilled in inventory management and team collaboration, I ensure operational excellence and uphold safety standards, contributing to a seamless work environment. Committed to quality assurance and continuous improvement in all tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Facility Maintenance Worker
City Of Hopkinsville
Hopkinsville
05.2023 - 05.2025
- Performed regular tests on backup generators to ensure they would be ready for use in an emergency situation.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Cleaned and stocked City Hall, Public Works and HFD head quarters
Server Manager
Fat Daddys' Tiki Hut
Dover
05.2020 - 10.2024
- Developed policies, procedures, and standards for server management and maintenance.
- Provided technical assistance to internal staff members related to server usage and operations.
- Evaluated existing processes related to server management and recommended improvements.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Motivated staff through acknowledgment of hard work and achievements.
- Established standards for personnel performance and customer service.
- Collected cash sales from employees to properly tip each server after shift.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Provided information about menu selections and made recommendations.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Oversaw the deployment of new servers, including hardware selection and configuration.
- Managed access controls and permissions to ensure server security and data integrity.
- Trained new IT staff on server management best practices and procedures.
- Monitored server performance, identifying and resolving issues to prevent downtime.
- Conducted capacity planning to anticipate growth and maintain performance levels.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Conducted performance tuning to optimize server resources and improve user experience.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
- Trained and acclimated new servers to restaurant's culture and operations.
- Held performance reviews to identify and correct areas needing improvement.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Restaurant Manager
State Of TN The Lodge at Paris Landing
Buchanan
09.2022 - 03.2023
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted with kitchen preparation during peak times as needed.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Adhered to all health department regulations regarding food storage and preparation.
- Ensured compliance with all food safety regulations and sanitation standards.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
Education
High School Diploma -
Keith Country Day School
Rockford, IL06-1987
Some College (No Degree) - Hotel, Motel, and Restaurant Management
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Time management
- Team collaboration
- Problem solving
- Groundskeeping
- Willing to learn
- Problem-solving aptitude
- Reliability
- Detail orientation
- Inventory management
- Food safety
- Staff training
- Customer service
- Quality assurance
- Food service background
- Reliable and responsible
- Team building
Affiliations
My husband and I are very passionate about scuba diving and the underworld sea life.
Certification
I was alcohol licensed in the State of TN. Recieved my Food serve safe manager certificate.
Timeline
Facility Maintenance Worker
City Of Hopkinsville
05.2023 - 05.2025
Restaurant Manager
State Of TN The Lodge at Paris Landing
09.2022 - 03.2023
Server Manager
Fat Daddys' Tiki Hut
05.2020 - 10.2024
High School Diploma -
Keith Country Day School
Some College (No Degree) - Hotel, Motel, and Restaurant Management
University of Nevada, Las Vegas
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