Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Timeline
Generic

MELISSA RUSSELL

Director, Clinical Business Operations
Chesterfield,VA

Summary

A senior-management level professional recognized as a proactive leader who is entrepreneurial-minded, relationship focused, customer-centric, and thrives in ever-changing and rapidly-paced business environments. Proven to be able to quickly build rapport internally and externally, assess client needs, and identify and present viable business solutions by using strong analytical and creative thinking abilities. Successful in developing, driving, and supporting the strategic direction of the organization with strong emphasis on performance that attains to high corporate standards.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Director of Clinical Business Operations

NEXT BIO-RESEARCH SERVICES, LLC
Chester, VA
02.2016 - Current
  • Navigates company through periods of significant change, maintaining focus on long-term strategic goals
  • Collaborated on automation that allowed for the processing of 3000-5000 COVID samples per day.
  • Enhances stakeholder satisfaction with timely and transparent communication strategies
  • Responsible for the development, management, and documentation of all processes and procedures for operational management
  • Negotiates favorable contracts with vendors for reduced costs and improved service quality
  • Facilitates cross-functional collaboration for improved decision-making processes within the organization
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
  • Implements innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized inventory management to minimize costs and ensure product availability
  • Improved project efficiency with strategic planning, resource allocation, and time management practices
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams
  • Develops high-performing teams by providing mentorship, guidance, and opportunities for professional growth
  • Leads cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines
  • Fosters open communication channels and empowes employees to voice their ideas
  • Leverages data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management
  • Cultivates a positive work environment that fosters employee engagement and boosts overall team morale
  • Acts as Product Owner for the creation and revision of custom Laboratory Information Management System (LIMS) by collaborating with users to understand needs and translate them into system requirements. Creates roadmaps and oversees all stages of project
  • Acts as Delivery Manager by leading, managing, and monitoring the successful delivery of new services and system enhancements to include managing the implementation process end to end, process standardization and knowledge management build out

Director of Clinical Business Development

NEXT BIO-RESEARCH SERVICES, LLC
09.2015 - 02.2016
  • Recruited and directed contract sales organizations (CSOs) and sales representatives
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Negotiated lucrative contracts with potential clients
  • Provided strategic planning, sales reports, and projections to stakeholders
  • Responsible for the creation/revision of forms and marketing materials
  • Secured key partnerships that contributed to the company's overall growth strategy and market reach
  • Leveraged professional networks and industry knowledge to strengthen client relationships
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Director of Sales and Marketing

AMERICAN INTERNATIONAL BIOTECHNOLOGY
02.2015 - 09.2015
  • Interim Sales Manager December 2014 to February 2015
  • Lead and directed 25 CSOs, 5-10 1099 sales representatives and 4 direct reports
  • Responsible for the sales and marketing of multiple product lines from the clinical and molecular laboratories
  • Negotiated contracts with potential clients (e.g. lab to lab agreements, international contracts)
  • Provided strategic planning, sales reports, and projections to the Executive Committee
  • Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability
  • Conducted market research to identify potential areas of growth for future product development initiatives
  • Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge
  • Managed high-performing sales teams, providing regular coaching and training to enhance their skills and performance

Account Support & Billing Manager

AMERICAN INTERNATIONAL BIOTECHNOLOGY
05.2013 - 12.2014
  • Successfully managed 2 departments consisting of 1 supervisor, 2 team leads and 28 associates
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale
  • Assembled the Billing team from 0 to 16 employees along with creating and implementing all processes, goals, and SOPs
  • Managed all aspects of receivables/claims of ~$50M/year to include verification, error processing, payment/denial posting, medical record requests, appeals, coding, credentialing, and collections
  • Ensured all audit related activities, to include preparation, audit responses, and corrective actions were completed successfully for both internal and external audits
  • Established proactive communication with sales representatives to ensure the company was meeting business expectations
  • Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised
  • Reviewed and negotiated all fee schedules with Insurance companies annually
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations
  • Implemented policies that improved accounts receivable collections resulting in reduced outstanding balances and increased cash flow
  • Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development
  • Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes
  • Established performance metrics for evaluating staff effectiveness leading to continuous improvement initiatives within the department

Sr. Reconciliation Supervisor

CEGEDIM RELATIONSHIP MANAGEMENT
03.2003 - 05.2013
  • Reconciliation Supervisor August 2005 - November 2007
  • Reconciliation Analyst March 2004 - August 2005
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues
  • Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations
  • Effectively managed 5-21 direct reports
  • By creating and implementing new process improvements, revenue increased by 12%, payroll decreased by 42%, all while maintaining the same excellent level of customer service
  • Successfully managed 3800 monthly pharmaceutical representative reconciliations
  • Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals, quality of work, and adherence to deadlines
  • Created and managed training program and materials for department of ~80 employees and wrote and approved corporate SOPs
  • Collaborated with IT on software enhancements and integrated feeds from other vendors/SFA systems and created and maintained correlating business documents
  • Assisted with validation of new or enhanced reconciliation software
  • Hosted software demonstrations on and off site to clients both inside and outside the U.S
  • Assisted with negotiating client contracts and SOWs
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate

Vice President/Manager/Bookkeeper

CHAMPION TRANSMISSIONS AND AUTOMOTIVE INC.
06.2002 - 02.2004
  • Acquired and maintained B2B fleet accounts/contract accounts and negotiated vendor pricing
  • Sold and managed completion of automotive work at $300k - $500k per year
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow
  • Supervised 3-5 employees, organized workflow and ordered parts from vendors
  • Analyzed financial data to identify trends and potential areas for improvement or cost savings opportunities
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables

President/Head Bookkeeper

BOOKS BY DESIGN INC.
07.2000 - 07.2002
  • Served as a business consultant and bookkeeper for 7 corporations and consulted with corporate executives regarding the companies’ financial positions and employment needs
  • Managed accounts receivable, accounts payable, and all payroll functions including tax preparation for payroll taxes.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.

Customer Service Supervisor and Bookkeeper

UNITED CONSUMER’S CLUB
08.1998 - 11.2000
  • Managed member relations including high level complaints and suggestions for improvements and supported franchise communications
  • Supervised the associate bookkeeper
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.

Financial Supervisor

DRS. WOOD, DUNLEVY & LOMBARDOZZI
01.1991 - 08.1998
  • Grew the Financial department from one employee to supervising 3-5 employees to include interviewing, hiring, training, preparing and presenting performance evaluations and goals, coordinating schedules and terminating employees
  • Analyzed and prepared annual production and collection goals
  • Served as representative in collection related court appearances
  • Initiated conversations with clients to uncover financial needs, provide quotes on dental services, and create a payment plan
  • Responsible for ensuring that insurance claims were filed accurately and timely.

Education

School of Science and Humanities -

VIRGINIA COMMONWEALTH UNIVERSITY
Richmond, VA

Accounting - undefined

JOHN TYLER COMMUNITY COLLEGE
Chester, VA

EMT-B - undefined

CHESTERFIELD FIRE AND EMERGENCY SERVICES
Chesterfield, VA

Skills

Building cohesive teamsundefined

Certification

Nationally Certified Phlebotomist

Interests

Time with family

Traveling

Gardening

Reading

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Clinical Business Operations

NEXT BIO-RESEARCH SERVICES, LLC
02.2016 - Current

Director of Clinical Business Development

NEXT BIO-RESEARCH SERVICES, LLC
09.2015 - 02.2016

Director of Sales and Marketing

AMERICAN INTERNATIONAL BIOTECHNOLOGY
02.2015 - 09.2015

Account Support & Billing Manager

AMERICAN INTERNATIONAL BIOTECHNOLOGY
05.2013 - 12.2014

Sr. Reconciliation Supervisor

CEGEDIM RELATIONSHIP MANAGEMENT
03.2003 - 05.2013

Vice President/Manager/Bookkeeper

CHAMPION TRANSMISSIONS AND AUTOMOTIVE INC.
06.2002 - 02.2004

President/Head Bookkeeper

BOOKS BY DESIGN INC.
07.2000 - 07.2002

Customer Service Supervisor and Bookkeeper

UNITED CONSUMER’S CLUB
08.1998 - 11.2000

Financial Supervisor

DRS. WOOD, DUNLEVY & LOMBARDOZZI
01.1991 - 08.1998

School of Science and Humanities -

VIRGINIA COMMONWEALTH UNIVERSITY

Accounting - undefined

JOHN TYLER COMMUNITY COLLEGE

EMT-B - undefined

CHESTERFIELD FIRE AND EMERGENCY SERVICES

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MELISSA RUSSELLDirector, Clinical Business Operations