Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Melissa Russell

Matthews,NC

Summary

Skilled General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook. Ambitious General Manager brings friendly, outgoing nature over more than 25 years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet business needs to maximize profitibility. Seasoned in front of house and back of house operations, with ability to run both successfully.

Overview

17
17
years of professional experience

Work History

Assistant General Manager

FS Food Group
Charlotte, NC
11.2023 - Current
  • Ensured that customer service standards were met or exceeded at all times.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Developed and implemented effective strategies to maximize sales and profits.

General Manager

HMS Host International
Charlotte, NC
05.2021 - Current
  • Coordinated and facilitated Grand Opening
  • Motivated and led team members to work together to achieve targets.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Met business targets with streamlined operations strategies.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Helped team develop specialized projects, events and promotions.

Assistant General Manager

Brixx Craft Bar and Wood Fired Pizza
Charlotte, NC
04.2019 - Current
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.

Assistant General Manager

HMS Host International
Charlotte, NC
04.2023 - 11.2023
  • Same duties as previous position with HMS host. Assistant General Manager. Current position in a high volume unit. Sales are approximately $50,000 daily.
  • Ensured that customer service standards were met or exceeded at all times.
  • Managed daily operations of the store, including scheduling and supervising staff.

General Manager

THAI SUSHI 101
Huntersville, NC
07.2017 - 09.2019
  • Developed and maintained exceptional customer service standards, receiving award for 5 star rating on Yelp
  • Increased profitability by 30% over 6 months.
  • Negotiated and lowered overhead cost in most areas.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Regularly updated computer systems with new pricing and daily food specials
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions
  • Managed accounts payable, accounts receivable and payroll
  • Designed sales and service strategies to improve revenue and retention.
  • Received Award from Yelp for excellent reviews
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Bar Lead

ENCORE BISTRO
Charlotte, NC
01.2007 - 08.2011
  • Developed and maintained exceptional customer service standards
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts
  • Provided exceptional customer service
  • Built lasting relationships with customers
  • Extensive knowledge of food and beverages
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.

Education

ASSOCIATE OF SCIENCE -

PRE- MED SUNY Orange
01.2002

Skills

  • Expedited the opening of a new restaurant
  • Team leadership strength
  • Business operations background
  • Training and development skill
  • Business Development
  • Budget control
  • Cross-functional team management
  • Policy/program development
  • Calm under pressure
  • Sound judgment
  • Communication skills
  • Schedule management
  • Customer experiences
  • Recruiting and hiring
  • Troubleshooting expertise

Additional Information

  • Experienced in Kronos, Cruchtime, Aloha, Toast, Clover, and hospitality operation systems. Working knowledge of Spanish.

Timeline

Assistant General Manager

FS Food Group
11.2023 - Current

Assistant General Manager

HMS Host International
04.2023 - 11.2023

General Manager

HMS Host International
05.2021 - Current

Assistant General Manager

Brixx Craft Bar and Wood Fired Pizza
04.2019 - Current

General Manager

THAI SUSHI 101
07.2017 - 09.2019

Bar Lead

ENCORE BISTRO
01.2007 - 08.2011

ASSOCIATE OF SCIENCE -

PRE- MED SUNY Orange

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Melissa Russell