Melissa Rutkowski
Endicott,NY
Summary
Dynamic Certified CT Technologist with a robust background in radiologic technology and patient education, honed at UHS Wilson Medical Center. Demonstrated exceptional collaboration and critical thinking skills, significantly enhancing patient care and imaging efficiency. Adept Clinical CT Supervisor successful in improving care and outcomes through education, performance management and talent management. Eager to bring 27-year background to organization committed to advancing patient outcomes through medical advancements and innovation.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CT Supervisor
United Health Services Wilson Medical Center
04.2022 - Current
- Collaborated with colleagues to develop innovative solutions to complex problems, driving successful outcomes for multiple projects simultaneously.
- Provided ongoing support to staff members, offering guidance on problem-solving and decision-making strategies.
- Enhanced team productivity by implementing efficient work schedules and regular performance evaluations.
- Streamlined communication between departments for improved collaboration and project completion.
- Anticipated staffing needs, talent plan and recruitment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
CT Technologist
UHS Wilson Medical Center
07.2007 - Current
- Prepared and administered contrast materials, ,anesthetic for imaging
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Created images using digital imaging in CT scan to help physicians assess and diagnose patients.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials and catheters to reorder and restock.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Applied and positioned patients properly for the the equipment to take images following set parameters
- Assisted the Supervisor regularly with protocols and imaging standards, as well as filling in as a Supervisor as needed.
Medical Claims Specialist
SIEBA
01.2011 - 10.2014
- Managed large volume of medical claims on daily basis.
- Reported policy changes and company conditions affecting customer satisfaction.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Reviewed provider coding information to report services and verify correctness.
- Evaluated accuracy and quality of data entered into agency management system.
- Responded to correspondence from insurance companies.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Radiologic Technologist
Cortland Regional Medical Center
06.2002 - 05.2008
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Operated DR and CR radiologic equipment to produce diagnostic images and films for both inpatients and outpatient.
- Processed, labeled and organized diagnostic images to match with patient records.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Developed and delivered training programs for students and technologists to educate on best practices for equipment operation, image processing and patient care.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Created images using fluoroscopy to help physicians assess and diagnose patients.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled private and confidential information in compliance with hospital policies and procedures.
Radiologic Technologist
Lourdes Hospital
05.2001 - 06.2002
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Operated radiologic equipment to produce diagnostic images and films for a family practice.
- Processed, labeled and organized diagnostic images to match with patient records.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Developed and delivered training programs for students and technologists to educate on best practices for equipment operation, image processing and patient care.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Applied and positioned equipment to take images following set parameters.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Supervised daily operations Including Quality Control and overseeing medications for Pharmaceutical representatives.
- Maintained excellent attendance record, consistently arriving to work on time.
Radiologic Technologist
Chenango Memorial Hospital
04.2000 - 05.2001
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Operated radiologic equipment to produce diagnostic images and films for patients across organization.
- Processed, labeled and organized diagnostic images to match with patient records.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Operated x-ray and mobile imaging equipment in a hospital setting.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Maintained excellent attendance record, consistently arriving to work on time.
Radiologic Technologist
Crouse Irving Memorial Hospital
12.1997 - 01.2000
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Processed, labeled and organized diagnostic images to match with patient records.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Created images using fluoroscopy to help physicians assess and diagnose patients.
- Operated x-ray and mobile imaging equipment in a large hospital setting.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
New Hampshire10.2024
Associate of Applied Science - Radiologic Technology
SUNY Broome Community College
Binghamton, NY10.1997
Skills
- Certified CT Technologist/ Injection License
- Radiologic technology
- Patient education
- Patient confidentiality
- Troubleshooting
- Collaboration
- Computer proficiency
- Organization and Time management
- Flexible & Adaptable
- Critical thinking
- Good listening skills
- Policy writing
- Employee training
- CT Protocols
- Imaging Software
- Radiation Safety Protocols
- Documentation And Reporting
- Equipment management
- Problem-solving abilities
- Decision-Making
- Self Motivation
Certification
- Radiologic Technologist License
- Certified CT technologist
- Certified in IV and injections
Timeline
CT Supervisor
United Health Services Wilson Medical Center
04.2022 - Current
Medical Claims Specialist
SIEBA
01.2011 - 10.2014
CT Technologist
UHS Wilson Medical Center
07.2007 - Current
Radiologic Technologist
Cortland Regional Medical Center
06.2002 - 05.2008
Radiologic Technologist
Lourdes Hospital
05.2001 - 06.2002
Radiologic Technologist
Chenango Memorial Hospital
04.2000 - 05.2001
Radiologic Technologist
Crouse Irving Memorial Hospital
12.1997 - 01.2000
Bachelor of Arts - Business Administration
Southern New Hampshire University
Associate of Applied Science - Radiologic Technology
SUNY Broome Community College
- Radiologic Technologist License
- Certified CT technologist
- Certified in IV and injections
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