Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

Melissa Ruyle-Hunter

Quincy,IL

Summary

Dynamic professional with extensive experience at BCBS of IL, excelling in compliance and workflow optimization. Proven ability to manage high-volume workloads while ensuring quality service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skilled in documentation and patient care, fostering trust through confidentiality and effective communication. Committed to enhancing productivity and client satisfaction in fast-paced environments.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.

Overview

17
17
years of professional experience

Work History

Sr Tech Claims Integrity

BCBS of IL
10.2016 - Current
  • Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments to workflows.
  • Managed high volume workloads effectively while maintaining a commitment to quality service delivery.
  • Gained trust of clients by handling sensitive personal information with utmost confidentiality during the application process.
  • Optimized workflow management to minimize errors and improve overall productivity within the team.
  • Streamlined the claims process for faster resolution through diligent documentation and organization.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Receiving Clerk/Online Order Specialist

Bergners
08.2016 - 06.2017
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Participated in team meetings and staff training sessions.
  • Managed approximately 25-30 incoming emails and faxes from customers.

Merchandise Stocker

Kmart
12.2015 - 06.2016
  • Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
  • Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.
  • Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
  • Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
  • Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
  • Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
  • Worked with customers to pack items according to specific desires and requirements.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Greeted customers and directed to requested products.
  • Managed approximately 20 - 30 incoming emails and faxes per day from customers

Home Health Aide/Service Coordinator

Addus Home Health Care
03.2014 - 06.2015
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Transported clients for medical and personal outings.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.

Morning Stocker

Menards Home Improvement
06.2012 - 05.2013
  • Enhanced customer satisfaction rates with well-stocked shelves, enabling easier access to desired products for patrons.
  • Streamlined receiving process by verifying shipment contents against invoices and promptly addressing discrepancies with vendors or management teams as needed.
  • Maintained a clean and safe work environment, adhering to company safety guidelines and minimizing accidents.
  • Assisted in inventory management by conducting regular counts and reporting discrepancies to supervisors.

Housekeeping Supervisor

Sunset Nursing Home
06.2008 - 06.2012
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.

Education

High School Diploma -

Pikeland Unit 10
Pittsfield, IL
05-1986

Certified Nursing Assistant

John Wood Community College
Quincy, IL
05.1991 - 07.1991

Additional Information

References :

Susie Arnold Meyer, IL (217) 257-1522

Tonya Bullard Mendon, IL (217)242-1202

Penny Hackworth Pittsfield, IL (217)490-3245

Tracy Holtman Quincy, IL (217) 653-7773

Timeline

Sr Tech Claims Integrity

BCBS of IL
10.2016 - Current

Receiving Clerk/Online Order Specialist

Bergners
08.2016 - 06.2017

Merchandise Stocker

Kmart
12.2015 - 06.2016

Home Health Aide/Service Coordinator

Addus Home Health Care
03.2014 - 06.2015

Morning Stocker

Menards Home Improvement
06.2012 - 05.2013

Housekeeping Supervisor

Sunset Nursing Home
06.2008 - 06.2012

Certified Nursing Assistant

John Wood Community College
05.1991 - 07.1991

High School Diploma -

Pikeland Unit 10
Melissa Ruyle-Hunter