Melissa Ryan
Pullman,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Manager
Addium Inc.
09.2022 - Current
- Streamlined invoicing and payment systems, resulting in improved cash management.
- Supported financial director with special projects and additional job duties.
- Conducted financial due diligence on potential investments and acquisitions.
- Established and checked coding procedures, monitored reports and updated internal files.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Ensured timely payments from clients through effective communication and proactive followups.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Improved department efficiency through the adoption of new technologies and automation tools.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Established credit limits based on thorough risk assessments, minimizing potential losses.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
Collections Agent
Meter Group Inc USA
11.2021 - 09.2022
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Analyzed customer financial records to determine appropriate payment plan.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Reached out to approximately 10 account holders daily.
- Worked with customer to create debt repayment plan based on current financial condition.
Office Manager
Pullman Disposal
04.2020 - 11.2021
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained computer and physical filing systems.
- Established team priorities, maintained schedules and monitored performance.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Updated reports, managed accounts, and generated reports for company database.
Hair Salon Owner
Self
08.2000 - 04.2020
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Prepared billings and estimates for customers.
- Maintained posting of MSDS sheets in workplace.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Utilized best practices theory when selecting vendors and products.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Researched and evaluated current and potential products used by service staff.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
Education
Cosemetology -
Headmasters School of Hair Design
Lewiston, IDSkills
- Cash handling expertise
- Work Planning
- Remote Video Conferencing
- Accounting management
- Recruitment and hiring
- Employee Training Oversight
- Credit Control
Timeline
Accounts Receivable Manager
Addium Inc.
09.2022 - Current
Collections Agent
Meter Group Inc USA
11.2021 - 09.2022
Office Manager
Pullman Disposal
04.2020 - 11.2021
Hair Salon Owner
Self
08.2000 - 04.2020
Cosemetology -
Headmasters School of Hair Design