Melissa Sabido
Miami,FL
Summary
I was mostly all around the plastic surgery field. when it came to customer service and coordinating i learned a lot. and i am willing to learn more and have more experience. I used to work at a dermatology field not for long but during the time i was there i learned a lot. i learned a lot becoming a coordinator too and i worked really hard when i was a coordinator i spent days and night trying to bring old patients back or patient who cancel back and i achieved.
Overview
2
2
years of professional experience
Work History
Coordinator
New Life Plastic Surgery- Luis
11.2022 - 11.2022
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
Call Center Representative
305 Plastic Surgery - Henry
01.2022 - 11.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Salad Bar Attendant
Fuddruckers Restaurants - Carlos
12.2020 - 04.2021
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Complied with safety standards while handling food and buffet equipment.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Replenished buffet food when quantities became low.
- Fulfilled written and verbal orders by serving various food.
- Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
- Minimized cross-contamination during preparation and stocking.
- Placed clean plates and utensils at beginning of salad bar for patron self-service.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Food Service Worker
Coldstone Creamery -shazan
06.2020 - 12.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Education
No Degree -
Miami Southridge Senior High School
Miami, FLSkills
- Event Planning
- File and Data Retrieval Systems
- Patient Registration
- Customer Service
- Schedule Management
- Staff Management
- Medical Billing
- Business Planning
- Event Coordination
- Document Control
- Project Support
- Medical and Nursing Coordination
- Customer Service Management
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Coordinator
New Life Plastic Surgery- Luis
11.2022 - 11.2022
Call Center Representative
305 Plastic Surgery - Henry
01.2022 - 11.2022
Salad Bar Attendant
Fuddruckers Restaurants - Carlos
12.2020 - 04.2021
Food Service Worker
Coldstone Creamery -shazan
06.2020 - 12.2020
No Degree -
Miami Southridge Senior High School
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