Melissa Sacayanan
Customer Service Representative
Duchesne,Utah
Summary
Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled at anticipating customer needs, resolving issues, maintaining a positive attitude in high-stress environments. years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Server
The Cafe Galleria
Midway, UT
06.2020 - 02.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Cultivated warm relationships with regular customers
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Cultivated interpersonal skills by building positive relationships with others
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Self Employed
Stay At Home Parent
06.2020 - 02.2023
- Passionate about learning and committed to continual improvement
- Exercise leadership capabilities by successfully motivating and inspiring others
- Work well in a team setting, providing support and guidance.
Medical Assistant/Receptionist
Avicenna Spine and Joint Care
Park City
03.2004 - 04.2006
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required
- Provided compassionate support to patients
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers
- Completed patient referrals to other medical specialists
- Maintained current and accurate medical records for patients
- Adhered to strict HIPAA guidelines to protect patient privacy
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Cocktail Server
The Other End Bar & Grill
Heber City
05.2003 - 05.2005
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty
- Anticipated guest needs and provided proactive service
- Checked guests identification before serving alcoholic beverages.
Customer Service Manager
Smiths Food and Drug
Heber City
07.2001 - 03.2004
- Assisted in training new employees on Western Union systems, Money Orders, Check Cashing, Smith Tix Sales, Hunting/Fishing Licenses, policies, and best practices, facilitating their smooth integration into the team
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Utilized strong problem-solving skills to quickly identify and address customer issues
- Assisted customers with complex financial transactions such as wire transfers or foreign currency exchanges, providing accurate information on fees and exchange rates as needed
- Oversaw daily operations of the video department
- Tracked late fees and following up with customers, reducing outstanding debts owed to the store
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy
- Answered high volume of customer calls and directed to given department
- Addressed customer account discrepancies and concerns
- Kept accurate records to document customer service interactions
- Learned and adapted quickly to new technology and software applications.
Education
General -
05-2002
Diploma General -
05.1999
Some College (No Degree) -
Some College (No Degree) -
Skills
- Team Leadership
- Communication Skills
- Complaint resolution
- Patience & Empathy
- Product/Service Knowledge
- Schedule Management
- Positive Attitude
- Appointment Scheduling
- Data Entry
- Adaptive team player
- Staff Training
- Documentation
Certification
- Utah Food Handlers Permit
- Utah On-Premise Alcohol Seller
- Server Training
References
References available upon request.
Timeline
Restaurant Server - The Cafe Galleria
06.2020 - 02.2023
Self Employed - Stay At Home Parent
06.2020 - 02.2023
Medical Assistant/Receptionist - Avicenna Spine and Joint Care
03.2004 - 04.2006
Cocktail Server - The Other End Bar & Grill
05.2003 - 05.2005
Customer Service Manager - Smiths Food and Drug
07.2001 - 03.2004
Utah State University - General,
Wasatch High School - Diploma General,
Southern Utah University - Some College (No Degree),
Utah Valley University - Some College (No Degree),
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