Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Melissa Sahagun

Lancaster,CA

Summary

Hardworking Billing Representative eager to contribute to customer and business needs by leveraging top strengths in organization, prioritization and communication. Adept at generating bills, entering data and resolving discrepancies.

Overview

19
19
years of professional experience

Work History

Billing Representative

Fusion
08.2020 - 04.2022
  • Reviewed and solved account and billing discrepancies.
  • Assessed accounts for payment status and reached out to customers.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely
  • Received incoming information and entered into database system.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Answered over 50+ calls per shift to meet fast-paced call center demands.

Technical Support Representative

Fusion
02.2012 - 05.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Provided tracking information to enable clients to monitor progress of shipments.

Campaign Representative

Fusion
07.2012 - 11.2012
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Made cold calls per day resulting in client base growth by 95%.
  • Recorded customer feedback and sales data to improve sales and customer experience.

Caregiver, Special Needs

Novellas
01.2008 - 05.2012
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Medical Assistant

Lags Spine And Sports Care
07.2004 - 08.2005
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Cashier

Dollar General Market
01.2018 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Deliver Driver

Door Dash
01.2019 - 09.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Education

High School Diploma -

Santa Maria High School
Santa Maria, CA

Skills

  • 10-Key Data Entry
  • Verify Data
  • Medical Billing and Collections
  • Excellent Grammar Knowledge
  • Computer Programming

Additional Information

  • Microsoft Word
  • Excel
  • Power point
  • Computer data
  • Shipping

Timeline

Billing Representative

Fusion
08.2020 - 04.2022

Deliver Driver

Door Dash
01.2019 - 09.2023

Cashier

Dollar General Market
01.2018 - 07.2018

Campaign Representative

Fusion
07.2012 - 11.2012

Technical Support Representative

Fusion
02.2012 - 05.2018

Caregiver, Special Needs

Novellas
01.2008 - 05.2012

Medical Assistant

Lags Spine And Sports Care
07.2004 - 08.2005

High School Diploma -

Santa Maria High School

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Melissa Sahagun