Melissa Salas
Edinburg,TX
Summary
Dynamic customer service professional with extensive experience at Contact Point 360, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver tailored support and maintain meticulous records, ensuring compliance and satisfaction. Proven ability to handle escalated calls, fostering positive client relationships and retention.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Contact Point 360
11.2023 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Gulf Coast Eye Institute Valley Retina
09.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
Medical Records Clerk- Office Clerk
Volver A Casa Home Health Services
04.2023 - 06.2023
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Updated patient records with new information to keep data current and accurate.
- Tracked and monitored requests for medical records release.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
High School Diploma -
PSJA Upper Level High School
Pharr, TX06-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Appointment scheduling
Timeline
Customer Service Representative
Contact Point 360
11.2023 - 06.2025
Customer Service Representative
Gulf Coast Eye Institute Valley Retina
09.2023 - 11.2023
Medical Records Clerk- Office Clerk
Volver A Casa Home Health Services
04.2023 - 06.2023
High School Diploma -
PSJA Upper Level High School
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