Melissa Salinas
McAllen
Summary
Experienced with managing customer interactions and resolving issues efficiently. Utilizes communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining high service standards and fostering positive customer relationships. Ability to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Hibbett Sports Gear
01.2024 - 11.2025
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted customers with product selection, demonstrating in-depth knowledge of merchandise.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain store presentation and inventory.
- Handled returns and exchanges, ensuring compliance with company policies.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Trained new staff on customer service protocols and operational procedures.
Customer Care Retention Specialist
Rise Broadband
09.2022 - 05.2023
- Developed customer retention strategies to enhance satisfaction and loyalty.
- Analyzed customer feedback to identify trends and areas for improvement.
- Collaborated with cross-functional teams to streamline support processes.
- Implemented personalized communication plans for at-risk customers.
- Trained team members on best practices for customer engagement and retention.
- Resolved customer issues promptly, fostering positive relationships and trust.
- Built constructive customer relationships to improve loyalty and recommendations.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Technical Support Specialist
Xfinity Comcast
04.2021 - 01.2022
- Provided technical support for software and hardware issues, ensuring efficient problem resolution.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Managed ticketing system to track and prioritize support requests, improving response times.
- Collaborated with team members to develop knowledge base articles, streamlining support processes.
- Analyzed recurring issues to identify trends and recommend solutions for long-term improvements.
- Troubleshot networking issues, including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Education
High School Diploma -
McAllen High School
McAllen, TX08-1989
Skills
- Customer Service Expertise
- Problem-solving abilities
- Client Relations
- Effective Time Management
- Continuous Learning
- Empathy
- Communication Skills
- Product Knowledge
- Problem Solving
- Positive attitude
- Listening skills
- Personal responsibility
- Professionalism
- Tenacity and resilience
- Willingness to go above and beyond
- De-escalating
- Attention to Detail
- Multitasking and Organization
- Sales Upselling
- Technical Troubleshooting
- Payment Processing
- Relationship Building
- Customer Needs Assessment
- Decision-Making
- Team Collaboration
- Building Rapport
- Appointment Scheduling
- Training Experience
Timeline
Customer Care Specialist
Hibbett Sports Gear
01.2024 - 11.2025
Customer Care Retention Specialist
Rise Broadband
09.2022 - 05.2023
Technical Support Specialist
Xfinity Comcast
04.2021 - 01.2022
High School Diploma -
McAllen High School