M E L I S S A S A L I S B U R Y
Sprague
Summary
Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. People oriented individual with attention to detail and a positive attitude.
Overview
13
13
years of professional experience
Work History
Estimator
Nelson's Auto Repair and Towing
08.2016 - Current
- Detail-oriented and customer focused automotive estimator with almost 5 years experience in collision repair assessment, estimator and negotiations with drp shops and non drops.
- Pro proficient and utilizing industry standard estimating software such as Mitchell connect CCC one.
- Order and negotiate parts and part prices for incoming jobs.
- Greet customers in a friendly, professional, and efficient manner as they enter the body shop office and determine the nature of their visit.
- Answer incoming phone calls in a friendly, professional, and efficient manner and schedule estimates, route calls to the correct individual, answer basic questions, or take a thorough message.
- Call customers to schedule estimates for incoming assignments, call scheduled customers to confirm drop-off date, and perform follow-up calls on delivered vehicles within 24 hours of delivery.
- Prepare customer delivery packets and ensure they are ready to go for vehicles leaving that day.
- Post parts invoices daily and ensure returned parts invoices are accurate. Also post all closed jobs into database.
- Provide customers with brochures and other information.
- Assist with clerical duties, collect information, and run reports as requested.
- Uphold a professional appearance.
- As well as billing for accounts payable and accounts receivable.
Cook waitress cashier supervisor
Broadway dinner
08.2015 - 08.2016
- Cook-Cleans food preparation areas as determined by law and company policy.
- Prepares foods to the specifications of the client.
- Prepares food before the arrival of guests.
- Makes adjustments to food items to accommodate guests with allergies or specific diet concerns.
- Manages other employees in the kitchen.
- Waitress/cashier-like providing menus, meeting special customer demands, taking orders, bring food to tables, refilling glasses, and cleaning tables. Along with collecting the money.
- Supervisor-Oversee all front and back of the house restaurant operations.
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
- Maintain quality control for all food served
Cook/waitress /cashier
Templins country corner
04.2012 - 07.2015
- Cook/waitress - Providing excellent wait service to ensure satisfaction.
- Taking customer orders and cooking then delivering food and beverages.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Cashier-In order to maintain the station I would attending to and assisting customers, accept payments, stock the shelves and maintain station organization, prepare any hot food and maintaining the balance of the cash drawer. Make sure that all the cleaning was done and ready for the opening shift the next morning.
Education
GED - undefined
Sprague High School
Sprague, WA06.2006
Skills
- Communication skills
- Teamwork
- Organization
- Problem Solving
- Patience
- Knowledge of Product or Service
- Flexibility
Timeline
Estimator
Nelson's Auto Repair and Towing
08.2016 - Current
Cook waitress cashier supervisor
Broadway dinner
08.2015 - 08.2016
Cook/waitress /cashier
Templins country corner
04.2012 - 07.2015
GED - undefined
Sprague High School
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