Melissa Salvi Duyon
Barrington,NH
Summary
Experienced and results-driven social worker with a proven track record of guiding teams to achieve exceptional performance. Recognized for quick thinking and sound decision-making in high-pressure situations. Skilled in problem-solving, excelling in resolving issues and conflicts to foster a cohesive and productive team environment. Deep understanding of community resources and commitment to a collaborative approach in identifying, connecting with, and providing supportive assistance to underserved families and community members in need of connection to resources.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Child Protection Supervisor IV
Division for Children, Youth, and Families
03.2016 - Current
- Provide administrative supervision guided by the tenants of the agency practice model in annual performance reviews, determining compliance to the agency mission and standards, evaluate work performance of staff to determine compliance by setting expectations for performance related to client outcomes and program compliance
- Recommend personnel actions for subordinate employees, including pay increases, promotions, disciplinary action, and performance evaluations
- Provide educational supervision by utilizing field supervision, ensuring relevant training array accessibility, guide adherence to tenants of the agency practice model through collaborative, interactive learning opportunities
- Provide supportive supervision to assure the provision of quality mandated child welfare service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Child Protective Service Worker
Division for Children, Youth, and Families
02.2011 - 03.2016
- Investigated allegations of child abuse and neglect
- Interviewed child victims and witnesses of abuse and neglect to include alleged perpetrators, parents, family, and other witnesses
- Responded to emergency calls requiring immediate DCYF response to include removing children from crisis situations
- Collaborated with professionals in the community including police officers, doctors, therapists, foster parents, SROs, guidance counselors, attorneys, home based service providers
- Removed children in imminent danger of abuse and neglect and place them with appropriate caregivers
- Coordinated services for children and families involved with the Division through court and voluntary service cases.
- Collaborated with multidisciplinary teams to develop comprehensive case plans for at-risk children and families.
- Upheld professional standards by adhering to agency policies, state regulations, and ethical guidelines throughout all aspects of the job role.
- Demonstrated cultural competence while working with diverse populations, ensuring sensitivity to varying needs and backgrounds among clients served.
- Continuously expanded knowledge of child welfare best practices by participating in ongoing training, workshops, conferences.
- Boosted child well-being by connecting families with appropriate community resources and services.
- Cultivated resilience in families facing adversity through consistent support, encouragement, advocacy efforts.
- Enhanced child safety by conducting thorough investigations and assessments of reported abuse and neglect cases.
- Provided critical testimony in court proceedings that contributed to positive outcomes for children under protection.
- Assisted in building stronger communities through involvement in outreach programs, workshops, and educational events aimed at preventing child maltreatment.
- Strengthened collaboration between agencies by fostering open communication channels with law enforcement personnel, mental health providers, schools administrators.
- Maintained confidentiality regarding sensitive client information while ensuring compliance with all legal and ethical requirements.
- Increased efficiency in caseload management by maintaining accurate records and promptly addressing urgent situations.
- Established trust with clients through empathetic communication, leading to more accurate case information gathering.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Case Manager
Community Partners
01.2006 - 01.2010
- Worked with clients with developmental disabilities, traumatic brain injuries, and dually-diagnosed mental illness
- Coordinated and ensured continuity of services for clients
- Managed service array for individual clients
- Ensured all services provided were in compliance with NH State regulations
- Facilitated client centered conferences including annual Individual Service Agreement (ISA) meetings
- Developed annual ISAs, monthly case notes, and completed quarterly client satisfaction surveys
- Assisted clients in maintaining eligibility for Medicaid/Medicare.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Increased client satisfaction through diligent follow-up and personalized support.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Certified Rape Crisis Counselor/Trainer
Sexual Assault Support Services (now HAVEN)
03.1999 - 04.2002
- Coordinated, trained, marketed, and designed materials for The Sexual Harassment Prevention Program
- Provided training on the impact of sexual violence to first responders, educators, youth, medical professionals and other community members
- Trained advocates to provide support and crisis intervention to survivors at hospitals, police departments and court settings
- Certified rape crisis counselor, provided crisis support on 24 hour hotline.
- Maintained confidentiality at all times adhering to ethical standards set forth by the organization.
- Provided crisis intervention during hotline shifts, addressing immediate needs of callers experiencing distress or danger.
- Enhanced client recovery by providing empathetic and professional counseling services.
- Developed effective prevention campaigns targeting specific populations at risk of sexual violence through research-based strategies.
- Improved client well-being by developing individualized safety plans and coping strategies.
- Demonstrated cultural competence by adapting counseling approaches to meet the unique needs of diverse clients.
- Prevented future incidents of sexual violence through delivering educational presentations to schools, businesses, and community organizations.
- Ensured comprehensive support for survivors by coordinating with local resources and referral partners.
- Increased community awareness of sexual assault issues through organizing and participating in outreach events.
- Promoted a safe environment for open communication by establishing trust and rapport with clients.
- Strengthened collaboration within multidisciplinary teams by attending regular meetings and sharing vital information regarding client needs and progress.
- Participated in ongoing professional development opportunities increasing knowledge about best practices.
- Supervised and trained new volunteers or interns to ensure high-quality service delivery to clients.
- Collaborated with law enforcement and district attorneys, to improve services for sexual assault victims.
- Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Cooperated with coworkers and Rape Response staff to process and treat incoming patients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Education
Bachelor of Science - Sociology
Towson University
Towson05.1991
Skills
- Extensive experience testifying in family court hearings
- Crisis intervention and deescalation
- Training and mentoring
- Complex Problem-Solving
- Priority management
- Teamwork and Collaboration
- Decision-Making
Certification
- Certified Forensic Interviewer
Community Affiliations/Workgroups
Seacoast Mental Health/DCYF Collaborative Team Member
Rockingham County Child Advocacy Center Multidisciplinary Team DCYF Liaison
Strafford County Child Advocacy Center Multidisciplinary Team DCYF Liaison
Healthy Family Americas DCYF Liaison-Seacoast District Office
Timeline
Child Protection Supervisor IV
Division for Children, Youth, and Families
03.2016 - Current
Child Protective Service Worker
Division for Children, Youth, and Families
02.2011 - 03.2016
Case Manager
Community Partners
01.2006 - 01.2010
Certified Rape Crisis Counselor/Trainer
Sexual Assault Support Services (now HAVEN)
03.1999 - 04.2002
Bachelor of Science - Sociology
Towson University
- Certified Forensic Interviewer
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