Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Samora

Harrisburg, PA,PA

Summary

Dedicated and organized Operation Manager with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

9
9
years of professional experience

Work History

Operations Manager

Medcare Equipment
Mechanicsburg, PA
05.2022 - Current
  • Delivered products to customer locations on time.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Delivered equipment to specified hospital locations or to patients' residences.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Implemented new technologies such as RFID scanning systems to improve efficiency.
  • Assisted with the ordering, receiving, stocking, and distribution of medical supplies.
  • Cleaned instruments to prepare for sterilization.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
  • Verified and restocked medical supply inventories on a daily basis.

Office Manager

Investimento Planeta IPL
Luanda, Angola
03.2015 - 07.2019
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Provided training to new hires on office policies and procedures.
  • Produced thorough, accurate and timely reports of project activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Organized company events including holiday parties, team building activities .
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Arts - Business Administration And Management

Florida State College At Jacksonville
Jacksonville, FL
03-2014

High School Diploma -

Grier School For Girls
Tyrone, PA
05-2010

Skills

  • Process Improvement
  • Workflow Optimization
  • Languages
  • Team Leadership
  • Operations Management
  • Data Analysis
  • Customer Service

Languages

Portuguese
Native/ Bilingual
Spanish
Professional
English
Full Professional
French
Limited

Timeline

Operations Manager

Medcare Equipment
05.2022 - Current

Office Manager

Investimento Planeta IPL
03.2015 - 07.2019

Bachelor of Arts - Business Administration And Management

Florida State College At Jacksonville

High School Diploma -

Grier School For Girls

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Melissa Samora