Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Melissa Samuels

Hospitality
Battle Creek,MI

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Outbound Problem Solver, Picker, Packer, Sorter, Line CookServer, CookServerOrder Picker

Work Type

Full Time

Salary Range

$20/hr - $30/hr

Summary

Dependable professional with over four years of experience in order fulfillment and food service. Skilled in maintaining high standards of quality and meeting production goals; strong attention to detail and commitment

while fostering teamwork to achieve timely deliveries and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Order Picker

Concordance Healthcare Solutions
Kalamazoo, MI
01.2026 - Current
  • Operated material handling equipment to efficiently pick and organize orders.
  • Maintained accurate inventory records using warehouse management systems.
  • Collaborated with team members to ensure timely order fulfillment.
  • Conducted quality checks on products before shipment to maintain standards.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Excellent communication skills, both verbal and written.
  • Ensured compliance with safety regulations while performing daily tasks.

Outbound Problem Solver, Picker, Packer, Sorter,

Amazon Warehouse
Caledonia, MI
01.2021 - 01.2026
  • Analyzed customer inquiries to identify root causes and develop effective solutions.
  • Coordinated with cross-functional teams to streamline outbound logistics processes.
  • Implemented process improvements that reduced order processing time by optimizing workflows.
  • Trained new team members on problem-solving techniques and operational best practices.
  • Monitored shipment accuracy and resolved discrepancies to enhance customer satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
  • Boosted customer retention by actively monitoring order status updates and making necessary adjustments to ensure timely delivery of shipments.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Defined problem to identify, prioritize and select alternatives.
  • Managed timely and effective replacement of damaged or missing products.
  • Selected and packed customer orders efficiently to meet fulfillment deadlines.

Line Cook

Black Rock Bar And Grill
Kalamazoo, MI
03.2020 - 12.2020
  • Prepared high-quality dishes in accordance with established recipes and standards.
  • Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
  • Collaborated with team members to maintain a clean and organized kitchen environment.
  • Trained new staff on cooking techniques, safety protocols, and kitchen.
  • Operated various kitchen equipment safely, ensuring optimal performance and reliability.
  • Collaborated with fellow cooks to develop new menu items, increasing customer satisfaction and repeat business.
  • Provided excellent customer service by accommodating special dietary needs and addressing concerns promptly.
  • Efficiently rotated through various stations within the kitchen, demonstrating adaptability and strong proficiency at each position.
  • Managed time effectively, prioritizing tasks to ensure prompt meal service during peak hours.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Server, Cook

Olgas Kitchen
Kalamazoo, MI
02.2018 - 09.2020
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Handled payment transactions accurately and efficiently, ensuring seamless checkout processes for customers.
  • Developed strong rapport with regular customers, enhancing overall guest satisfaction and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Cultivated warm relationships with regular customers.

Server

Dennys Restaurant
Kalamazoo, MI
01.2015 - 02.2018
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Managed multiple tables efficiently while ensuring timely food and beverage delivery.
  • Trained new staff on restaurant policies, procedures, and menu offerings.
  • Collaborated with kitchen staff to accommodate special dietary requests and allergies.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Streamlined order-taking process to minimize wait times for diners.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma - General Studies

Kalamazoo Central High School
Kalamazoo, MI
06-1993

Skills

  • Order picking
  • Order picking and processing
  • Product picking
  • Reliable and trustworthy
  • Problem-solving
  • Back of house operations
  • Food preparation

Certification

Employment Readiness Certificate

The Momentum Employment Program

Includes:

  • 100 hours in-class training
  • 100 hours of volunteer Work Experience

Timeline

Order Picker

Concordance Healthcare Solutions
01.2026 - Current

Outbound Problem Solver, Picker, Packer, Sorter,

Amazon Warehouse
01.2021 - 01.2026

Line Cook

Black Rock Bar And Grill
03.2020 - 12.2020

Server, Cook

Olgas Kitchen
02.2018 - 09.2020

Server

Dennys Restaurant
01.2015 - 02.2018

High School Diploma - General Studies

Kalamazoo Central High School