Job Search Status
Open to workDesired start date: Immediately
Open To Work
Melissa Samuels
Hospitality
Battle Creek,MI
Work Preference
Summary
Dependable professional with over four years of experience in order fulfillment and food service. Skilled in maintaining high standards of quality and meeting production goals; strong attention to detail and commitment
while fostering teamwork to achieve timely deliveries and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Order Picker
Concordance Healthcare Solutions
Kalamazoo, MI
01.2026 - Current
- Operated material handling equipment to efficiently pick and organize orders.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to ensure timely order fulfillment.
- Conducted quality checks on products before shipment to maintain standards.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Excellent communication skills, both verbal and written.
- Ensured compliance with safety regulations while performing daily tasks.
Outbound Problem Solver, Picker, Packer, Sorter,
Amazon Warehouse
Caledonia, MI
01.2021 - 01.2026
- Analyzed customer inquiries to identify root causes and develop effective solutions.
- Coordinated with cross-functional teams to streamline outbound logistics processes.
- Implemented process improvements that reduced order processing time by optimizing workflows.
- Trained new team members on problem-solving techniques and operational best practices.
- Monitored shipment accuracy and resolved discrepancies to enhance customer satisfaction.
- Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
- Boosted customer retention by actively monitoring order status updates and making necessary adjustments to ensure timely delivery of shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Defined problem to identify, prioritize and select alternatives.
- Managed timely and effective replacement of damaged or missing products.
- Selected and packed customer orders efficiently to meet fulfillment deadlines.
Line Cook
Black Rock Bar And Grill
Kalamazoo, MI
03.2020 - 12.2020
- Prepared high-quality dishes in accordance with established recipes and standards.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Collaborated with team members to maintain a clean and organized kitchen environment.
- Trained new staff on cooking techniques, safety protocols, and kitchen.
- Operated various kitchen equipment safely, ensuring optimal performance and reliability.
- Collaborated with fellow cooks to develop new menu items, increasing customer satisfaction and repeat business.
- Provided excellent customer service by accommodating special dietary needs and addressing concerns promptly.
- Efficiently rotated through various stations within the kitchen, demonstrating adaptability and strong proficiency at each position.
- Managed time effectively, prioritizing tasks to ensure prompt meal service during peak hours.
- Checked food temperature regularly to verify proper cooking and safety.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Verified proper portion sizes to consistently attain high food quality standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Server, Cook
Olgas Kitchen
Kalamazoo, MI
02.2018 - 09.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled payment transactions accurately and efficiently, ensuring seamless checkout processes for customers.
- Developed strong rapport with regular customers, enhancing overall guest satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Cultivated warm relationships with regular customers.
Server
Dennys Restaurant
Kalamazoo, MI
01.2015 - 02.2018
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Trained new staff on restaurant policies, procedures, and menu offerings.
- Collaborated with kitchen staff to accommodate special dietary requests and allergies.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma - General Studies
Kalamazoo Central High School
Kalamazoo, MI06-1993
Skills
- Order picking
- Order picking and processing
- Product picking
- Reliable and trustworthy
- Problem-solving
- Back of house operations
- Food preparation
Certification
Employment Readiness Certificate
The Momentum Employment Program
Includes:
- 100 hours in-class training
- 100 hours of volunteer Work Experience
Timeline
Order Picker
Concordance Healthcare Solutions
01.2026 - Current
Outbound Problem Solver, Picker, Packer, Sorter,
Amazon Warehouse
01.2021 - 01.2026
Line Cook
Black Rock Bar And Grill
03.2020 - 12.2020
Server, Cook
Olgas Kitchen
02.2018 - 09.2020
Server
Dennys Restaurant
01.2015 - 02.2018
High School Diploma - General Studies
Kalamazoo Central High School