MELISSA SANCHEZ
Real Estate Transaction Coordinator
Oxnard,California
Summary
Organized Transaction Coordinator with extensive knowledge of Residential property sales and mortgage coordination. Successful at closing deals with accuracy and speed. Trained in CRMLS use with expertise in local markets. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated Office administrative assistant of 8+ years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transaction Coordinator
C&C REAL ESTATE SERVICES
Ventura, CA
10.2019 - Current
- Maintained computer systems and provided technical assistance for computer operations for entire office.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Maintained detailed property lists in CRMLS to accurately promote properties and meet client needs.
- Promoted properties to target audiences to enhance revenue generation.
- Reviewed and executed confidential documents, contracts and disclosures.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Handled over 8 -10 weekly home sales, working with buyers, sellers and banks to facilitate smooth sales transactions and satisfied customers.
Customer Service Representative
Cappuccino Insurance Agency
Westlake Village, CA
10.2018 - 10.2019
- Answering high volume phone calls, transferred to appropriate staff, responded to emails from clients
- Processed all payments; Renewals, Monthly payments, New policies with various insurance companies, online or phone
- Reviewed policy coverages
- Produced copies of insurance cards per request of insured
- Assisted CSR with calling in claims
- Assisted CSR with adding and replacing vehicles
- Daily follow ups to prevent cancellations with clients on past due payments, underwriting reasons, non- renewals, etc
Receptionist
Corbett & Associates Insurance Agency
Newbury Park, CA
01.2017 - 08.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Office Manager
Hear USA
Thousand Oaks, CA
03.2011 - 08.2013
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Updated reports, managed accounts and generated reports for company database.
Office Manager
Advanced Hearing Aid Centers
Port Hueneme, USA
01.2008 - 07.2010
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Updated reports, managed accounts and generated reports for company database.
Education
GED -
El Camino Real High
Placentia, CA06.1996
Skills
- Human resources knowledge
- Purchase contracts
- Open house preparations
- Clerical Support
- Self-Motivated
Certification
- Certified Transaction Coordinator ,California Association of Realtors
Transaction Coordinator Certification
Melissa Sanchez HAS SUCCESSFULLY MET THE REQUIREMENTS AND COMPLETED ALL COURSES TO OBTAIN THIS CERTIFICATION Issued 11-09-2020 by California Association of Realtors
Timeline
Transaction Coordinator
C&C REAL ESTATE SERVICES
10.2019 - Current
Customer Service Representative
Cappuccino Insurance Agency
10.2018 - 10.2019
Receptionist
Corbett & Associates Insurance Agency
01.2017 - 08.2018
Office Manager
Hear USA
03.2011 - 08.2013
Office Manager
Advanced Hearing Aid Centers
01.2008 - 07.2010
GED -
El Camino Real High
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