Mayra Herrera

Community Manager

Urban Communities

02.2022 - 06.2023

Assigned to oversee a community of 286 units.
Handled sensitive and confidential documents and information to maintain corporate reputation.
Communicated effectively with owners, regional property manager, residents, and on-site team.
Effectively managed a team of 3 maintenance, 2 leasing office staff, and 6 renovation staff.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring, and training team members.
Trained new employees on proper protocols and customer service standards.
Kept properties in compliance with local, state, and federal regulations.
Managed and improved the community within established cost constraints.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Evaluated property conditions and recommended improvements.
Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing the management company’s standards.
Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Collaborated with Construction Project Manager during interior renovations and construction.
Supervised a team of 6 renovation employees and scheduled shifts.
Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Communicated daily with vendors to keep the project fully operational.
Evaluated subcontractor bids and identified the most qualified and economical candidates, establishing advantageous contracts and cutting costs.
Monitored subcontractor operations and applied effective time, resource, and money management strategies to deliver under-budget project completion.
Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
Verified completed projects met approved time, quality, and cost estimates.
Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
Inspected units before and after a tenant moves to write effective leases and determine charges or readiness for new tenants.
Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
Organized ongoing maintenance schedules to boost system performance.
Contributed to the development, implementation, and execution of maintenance programs.
Ordered parts, supplies, and tools to maintain inventory.
Contacted the correct individuals to perform repairs and maintenance to obtain immediate resolutions.
Introduced effective emergency resolutions and managed special projects.
Designed, implemented, and enhanced marketing initiatives to maximize outreach and product sales.
Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Managed daily and weekly marketing and leasing plans.
Responded to requests and scheduled appointments for property showings using the lead management system.
Answering any incoming calls within 2 rings and making outgoing calls, sending text messages and emails to prospective residents.
Marketed property to local businesses through collateral, emails, and phone calls.
Greeted clients with a welcoming and positive attitude.
Explained the terms of the lease and amounts to be paid by the resident.
Toured the property with prospective tenants and provided a wealth of information regarding its key features, answered questions, and addressed any concerns to close contracts.
Invited prospects to fill out an application upon completion of the property tour.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Validated rental eligibility by using the management company’s verification process.
Verified tenant incomes and other information before accepting lease applications.
Performed background checks on applicants.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Generated and prepared legal notices, leases, renewal notices, etc.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Received and processed resident payments and updated system accounts with the latest information.
Inspected units before and after a tenant moves to write effective leases and determine charges or readiness for new tenants.
Met with residents to gather information and develop effective solutions.
Resolved tenant issues quickly and increased tenant retention by 80%.
Maintained knowledge of lease and renewal rates to advocate for appropriate changes.
Reviewed financial forecasts, budget, and operational goals.
Analyzed and evaluated monthly and quarterly financial statements.
Administered property-related budgets, reviewed invoices, and tracked costs.
Maximized rental income while minimizing expenses through effective planning and control.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Assessed reports on occupancy, delinquency, budget variance, and make-readies.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Collected and maintained careful records of rental payments and payment dates.
Negotiated vendor contracts and presented them to owners for approval.
Administered property-related budgets, reviewed invoices, and tracked costs.
Audited files, reported issues, and corrected file discrepancies.
Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
Maintained relationships with vendors and managed invoices for the community.
Provided strong customer service and support to prevent invoice and expense issues.
Matched purchase orders with invoices and recorded necessary information.
Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
Processed daily invoices and check requests.
Assessed data and information to verify entry, calculation, and billing code accuracy.
Received and researched vendor invoices to validate them for accuracy and routed for approval to prepare for payment processing.
Generated financial statements to analyze utility costs, repair, and maintenance expenses.
Maintained account accuracy by reviewing and reconciling checks monthly.
Recorded deposits into Yardi Voyager and reconciled monthly bank accounts and tracked expenses.
Reconciled account information and reported figures in the general ledger by comparing them to bank account statements each month.
Gathered, evaluated, and summarized account data in detailed financial reports.

Summary

Overview

Work History

Property Manager

Community Manager

Assistant Community Manager

Assistant Community Manager

Community Manager

Community Manager

Education

High School Diploma -

Skills

Certification

Languages

Timeline

Property Manager

Community Manager

Assistant Community Manager

Assistant Community Manager

Community Manager

Community Manager

High School Diploma -

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