Melissa Sanchez
Tracy,CA
Summary
Organized and dependable Lead successful at managing multiple priorities with a positive attitude to ensure operational excellence. Willingness to take on added responsibilities to meet team goals. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
3
3
years of professional experience
Work History
Floor Lead
Allbirds
Livermore/Walnut Creek, CA
03.2022 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new Retail Ambassadors to contribute to store's positive culture.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Set sales goals and tracked progress using Shopify and Retail Next.
- Calculated quarterly, monthly, and daily goals based on traffic patterns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained effective team member communication.
- Implemented price updates when needed.
- Assisted Store Leader with feedback for employee performance evaluations.
- Made the store's materials and supplies orders weekly, making sure the store was adequately supplied.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Processed daily damages.
- Ran daily RFID scans to keep inventory accurate
- Implemented Storeforce for scheduling and daily goal tracking.
- Attended weekly district zoom meetings when Store Leader was away.
- Traveled to other stores in district to support for coverage or special projects.
- Provided support to our Outlet store for offsite product storage.
PT Retail Ambassador
Allbirds
Livermore, CA
10.2021 - 03.2022
Education
High School Diploma -
John C. Kimball High School
Tracy, CA05.2015
Skills
- Driving KPIs
- Customer Service
- Product Knowledge
- Multi-Tasking
- Team Training
- SAP
- Microsoft Word/Sheets
- RFID
- Storeforce
- Google Workplace
Languages
Spanish
Native or Bilingual
Timeline
Floor Lead
Allbirds
03.2022 - Current
PT Retail Ambassador
Allbirds
10.2021 - 03.2022
High School Diploma -
John C. Kimball High School