Dependable professional known for completing tasks with high productivity and efficiency, successful at managing multiple priorities with a positive attitude to ensure operational excellence. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excel in communication, problem-solving, and leadership, ensuring seamless coordination across teams.
Overview
8
8
years of professional experience
Work History
Merchandising Manager
Ulta Beauty Inc.
Livermore, CA
08.2024 - Current
Managed inventory levels effectively to minimize stock shortages and overstocks.
Maintained point of sale (POS) system by inputting accurate inventory information.
Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Coordinated special events such as holiday promotions or clearance sales to drive additional business.
Floor Lead
Allbirds
Livermore/Walnut Creek, CA
03.2022 - 08.2024
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Mentored new Retail Ambassadors to contribute to store's positive culture.
Set sales goals and tracked progress using Shopify and Retail Next.
Calculated quarterly, monthly, and daily goals based on traffic patterns.
Built customer loyalty and retention by delivering excellent shopping experiences.
Maintained effective team member communication.
Assisted Store Leader with feedback for employee performance evaluations.
Made the store's materials and supplies orders weekly, making sure the store was adequately supplied.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Ran daily RFID scans to keep inventory accurate
Implemented Storeforce for scheduling and daily goal tracking.
Attended weekly district zoom meetings when Store Leader was away.
Traveled to other stores in district to support for coverage or special projects.
Provided support to our Outlet store for offsite product storage.
PT Retail Ambassador
Allbirds
Livermore, CA
10.2021 - 03.2022
Appointment Scheduler
Restoration Hardware
Tracy, CA
12.2020 - 05.2021
Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the delivery scheduling process.
Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.