Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Sanchez

Tracy,CA

Summary

Dependable professional known for completing tasks with high productivity and efficiency, successful at managing multiple priorities with a positive attitude to ensure operational excellence. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excel in communication, problem-solving, and leadership, ensuring seamless coordination across teams.

Overview

8
8
years of professional experience

Work History

Merchandising Manager

Ulta Beauty Inc.
Livermore, CA
08.2024 - Current
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.

Floor Lead

Allbirds
Livermore/Walnut Creek, CA
03.2022 - 08.2024
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored new Retail Ambassadors to contribute to store's positive culture.
  • Set sales goals and tracked progress using Shopify and Retail Next.
  • Calculated quarterly, monthly, and daily goals based on traffic patterns.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained effective team member communication.
  • Assisted Store Leader with feedback for employee performance evaluations.
  • Made the store's materials and supplies orders weekly, making sure the store was adequately supplied.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Ran daily RFID scans to keep inventory accurate
  • Implemented Storeforce for scheduling and daily goal tracking.
  • Attended weekly district zoom meetings when Store Leader was away.
  • Traveled to other stores in district to support for coverage or special projects.
  • Provided support to our Outlet store for offsite product storage.

PT Retail Ambassador

Allbirds
Livermore, CA
10.2021 - 03.2022

Appointment Scheduler

Restoration Hardware
Tracy, CA
12.2020 - 05.2021
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the delivery scheduling process.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.

Hair Stylist

JCPenney Salon
Tracy, CA
11.2016 - 11.2020

Education

High School Diploma -

John C. Kimball High School
Tracy, CA
05.2015

Skills

  • Driving KPIs
  • Customer Service
  • Product Knowledge
  • Multi-Tasking
  • Team Training
  • SAP
  • Microsoft Word/Sheets
  • RFID
  • Storeforce
  • Google Workplace
  • Inventory management
  • Stockroom organization
  • Receiving shipments
  • Planogram execution

Languages

Spanish
Native/ Bilingual

Timeline

Merchandising Manager

Ulta Beauty Inc.
08.2024 - Current

Floor Lead

Allbirds
03.2022 - 08.2024

PT Retail Ambassador

Allbirds
10.2021 - 03.2022

Appointment Scheduler

Restoration Hardware
12.2020 - 05.2021

Hair Stylist

JCPenney Salon
11.2016 - 11.2020

High School Diploma -

John C. Kimball High School
Melissa Sanchez