Melissa Sanchez
Tucson,AZ
Summary
Dynamic and compassionate professional with a proven track record at Arizona Oncology Associates, adept in patient registration and fluent in Spanish. Excelled in enhancing patient satisfaction and clinic efficiency through strong organizational skills and empathetic patient interactions. Demonstrated leadership in streamlining processes, achieving significant improvements in patient care.
Overview
21
21
years of professional experience
Work History
Patient Service Coordinator
Arizona Oncology Associates
02.2019 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used G2 to maintain electronic patient files, successfully maintaining patient files.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Delivered support to medical staff in completion of patient paperwork.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Responded to inquiries by directing calls to appropriate personnel.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
Medical Records Clerk
Arizona Oncology Associates
02.2019 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Responded to external requests for patient information, adhering to strict privacy regulations.
- Assisted in transition to new electronic health record system, minimizing disruptions in access.
- Followed exact procedures for handling transfers and other releases of medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Patient Service Specialist
Retina Centers P.C
12.2015 - 02.2019
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Collector
Arizona Community Physicians
08.2013 - 09.2015
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Medical Assistant
Valley Ear Nose & Throat
10.2003 - 09.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
GED -
Tucson Urban Leauge
Tucson, AZ08-1992
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- SPANISH fluency
- Friendly and outgoing
- Problem-solving
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Coordinator
Arizona Oncology Associates
02.2019 - Current
Medical Records Clerk
Arizona Oncology Associates
02.2019 - Current
Patient Service Specialist
Retina Centers P.C
12.2015 - 02.2019
Collector
Arizona Community Physicians
08.2013 - 09.2015
Medical Assistant
Valley Ear Nose & Throat
10.2003 - 09.2009
GED -
Tucson Urban Leauge
Similar Profiles
Twanequa MatthewsTwanequa Matthews
Medical Assistant at Arizona Oncology AssociatesMedical Assistant at Arizona Oncology Associates
Sara WatsonSara Watson
New Patient Coordinator at Arizona Oncology AssociatesNew Patient Coordinator at Arizona Oncology Associates
Luz MorenoLuz Moreno
MEDICAL RECORDS TECHNICIAN at Arizona Oncology AssociatesMEDICAL RECORDS TECHNICIAN at Arizona Oncology Associates