MELISSA SANCHEZ
Visalia
Summary
Professional with significant background in correctional facility management, prepared for leadership in maintaining order and safety. Demonstrates strong team collaboration, adaptability, and focus on achieving measurable results. Skilled in conflict resolution, staff training, and policy enforcement. Known for reliability and effective communication under changing conditions.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Correctional Lieutenant
California Department of Corrections and Rehabilitation
04.1996 - 06.2024
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
- Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
- Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
- Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Responded to emergency situations and provided first aid following facility guidelines.
- Handled inmate counts and searches for missing inmates.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
Billing Clerk, Admitting Clerk, CNA, Phlebotomist
Coalinga Regional Medical Center
06.1992 - 04.1996
- Executed billing tasks and recorded information in company databases.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
- Liaised between patients, family members, and medical personnel to facilitate clear communication throughout the admissions process.
- Assisted nursing staff with transporting patients to appropriate hospital departments as needed for continued care.
- Participated in ongoing training programs to stay current on industry best practices and hospital policies.
- Contributed to a positive work environment through strong team collaboration and effective conflict resolution skills.
- Collaborated with medical staff to ensure seamless communication regarding patient status and bed availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions. Checked patients vitals such as temperature, blood pressure, heart rate, pain level and other needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
High School Diploma -
Avenal High School
Avenal, CA06-1986
Skills
- Inmate supervision
- Contraband control
- Mental health awareness
- Incident investigation
- Weapons training
- Suicide prevention
- De-escalation techniques
- Gang intelligence
- Crisis management
- Staff scheduling
- Facility maintenance
- Substance abuse
- Inmate classification
- Inmate programs
- Inventory counting
- Body searches
- Emergency response
- Rehabilitation programs
- Problem-solving abilities
- Multitasking Abilities
- Decision-making
- Team building
Timeline
Correctional Lieutenant
California Department of Corrections and Rehabilitation
04.1996 - 06.2024
Billing Clerk, Admitting Clerk, CNA, Phlebotomist
Coalinga Regional Medical Center
06.1992 - 04.1996
High School Diploma -
Avenal High School
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