Melissa Sanchez-Ibarra
West Palm Beach,FL
Summary
I am an organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Manager
American Eagle Outfitters, Inc
West Palm Beach, FL
10.2021 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.
- Resolved customer issues quickly
Server/Bartender
California Pizza Kitchen
Wellington , Florida
06.2020 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Server
Toreros Mexican Restaurants
Lake Worth, FL
04.2019 - 06.2020
- Cultivated relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Person High School
Roxboro, NC06.2018
Skills
- Sales Records Management
- Customer Complaint Resolution
- Reading Comprehension
- Customer Service and Assistance
- Constructive Feedback
- Retail Knowledge
- Sales Tracking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Manager
American Eagle Outfitters, Inc
10.2021 - Current
Server/Bartender
California Pizza Kitchen
06.2020 - 08.2021
Server
Toreros Mexican Restaurants
04.2019 - 06.2020
High School Diploma -
Person High School