Melissa Sande
Eau Claire,WI
Summary
Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
3
3
years of professional experience
Work History
Warehouse Stocker
Menards
Eau Claire, WI
04.2024 - 07.2024
- Tracked outgoing orders to provide shipping status to customers.
- Packaged items carefully prior to shipment in order to avoid damage during transit.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
CNA
Altoona care partners
Altoona , WI
01.2021 - 04.2021
- Answered patient call signals and signal lights to determine patients' needs.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents in preparing for activities and social programs.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Participated in educational programs designed to improve knowledge of health care practices.
- Conducted patient education on health maintenance and disease prevention.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Used mobility devices to transport patients.
- Reported changes in patient conditions to registered nurse or physician.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Administered medications and educated patients and families on correct at-home administration.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Monitored food intake and output as directed by nursing staff.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided emotional support to family members during difficult times.
- Documented patient care services by charting in designated areas.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Educated patients on self-care techniques that would help them maintain their independence.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented activities and recorded information in EMR system.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Bachelor of Science - Information And Communication Technology
South University
Savannah, GA05-2026
Skills
- Order picking
- Loading and unloading
- Stock rotation
- Heavy lifting
- Communication skills
- Punction
- Team player
- Hard worker
- Great organization skills
- Fast learner
Timeline
Warehouse Stocker
Menards
04.2024 - 07.2024
CNA
Altoona care partners
01.2021 - 04.2021
Bachelor of Science - Information And Communication Technology
South University