Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Sanders

Niceville,FL

Summary

Meticulous Banquet Manager, offering strong background in staff leadership and banquet event logistics. Focused and ambitious with years of demonstrated success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Banquet Manager

Aimbridge Hospitality
Fort Walton Beach, Florida
03.2022 - Current
  • Manage staff scheduling to ensure optimal coverage during events.
  • Supervise service teams to maintain high standards of guest experience.
  • Coordinate event logistics for multiple large-scale banquets and meetings.
  • Train new staff on service standards and event protocols.
  • Resolve guest inquiries and issues promptly during events.
  • Coordinate and monitor banquet operations to ensure that quality service standards are met.
  • Provide leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
  • Reviews banquet event orders to determine room layouts, and schedule staff.
  • Works closely with other departments, such as kitchen staff, or housekeeping staff, to ensure smooth operations during events.

Parish Coordinator

Misawa Air Base Chapel
Misawa, Japan
05.2019 - 12.2021
  • Coordinated chapel events and programs for the Misawa Air Base community.
  • Managed volunteer schedules and training for chapel activities and services.
  • Assisted in planning religious ceremonies and community outreach initiatives.
  • Developed communication materials to promote chapel events and services.
  • Facilitated meetings between chapel staff and base leadership to enhance collaboration.
  • Organized logistics for retreats, conferences, and educational workshops at the chapel.
  • Supported pastoral staff with administrative tasks to ensure smooth operations.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Delegated work to staff, setting priorities and goals.

Banquet Captain

Page Barteau Catering
San Antonio, Texas
04.2017 - 12.2019
  • Provided excellent customer service to enhance dining experience for guests.
  • Collaborated with kitchen staff to coordinate meal preparation and service.
  • Maintained cleanliness and organization of dining area for guest comfort.
  • Provided excellent customer service to ensure satisfaction.
  • Resolved customer complaints effectively to maintain high satisfaction levels.
  • Coordinated setup and breakdown of banquet spaces for various events.
  • Supervised banquet staff to ensure smooth event operations.
  • Organized banquet staff to ensure efficient service of guests.
  • Supervised the set-up of buffets, ensuring quality presentation of all dishes.

Education

Associate of Science - Patisserie & Baking

Le Cordon Bleu
Las Vegas, NV
05-2011

Skills

  • Event coordination
  • Staff management
  • Service standards
  • Logistics planning
  • Quality control
  • Customer relationship management

Timeline

Banquet Manager

Aimbridge Hospitality
03.2022 - Current

Parish Coordinator

Misawa Air Base Chapel
05.2019 - 12.2021

Banquet Captain

Page Barteau Catering
04.2017 - 12.2019

Associate of Science - Patisserie & Baking

Le Cordon Bleu

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