Melissa Sandoval
Woodland,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Best Buy
Woodland, CA
04.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Food Service Team Member
Panda Express
Woodland, CA
12.2017 - 02.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Received orders from customers and input into order management system.
Education
Associate of Science - Sociology
Woodland Community College
Woodland, CA12.2022
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Microsoft PowerPoint
- Skilled in Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Best Buy
04.2019 - Current
Food Service Team Member
Panda Express
12.2017 - 02.2019
Associate of Science - Sociology
Woodland Community College