Melissa Sandoval
Putnam Valley,NY
Summary
Dedicated Care Manager with a proven track record at Greater Mental Health of New York, adept in care planning and patient education. Excelled in coordinating comprehensive services, enhancing patient outcomes by fostering strong relationships and leveraging clinical documentation skills. Achieved significant improvements in patient self-management and support, demonstrating exceptional case assessment abilities and empathy.
Overview
21
21
years of professional experience
Work History
Care Manager
Greater Mental Health of New York
06.2006 - Current
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Communicated with healthcare providers to facilitate continuity of care.
- Arranged transportation and documented details of discharge transition plans.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
Teaching Assistant
Ardsley High School
09.2003 - 06.2006
- Supported classroom activities, tutoring, and reviewing work.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
Education
Bachelor of Science - Social Sciences
SUNY Purchase
Purchase, NYMaster of Science - Mental Health Counseling
Fordham University
Bronx, NY05-2006
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Patient education
- Patient & family support
Timeline
Care Manager
Greater Mental Health of New York
06.2006 - Current
Teaching Assistant
Ardsley High School
09.2003 - 06.2006
Bachelor of Science - Social Sciences
SUNY Purchase
Master of Science - Mental Health Counseling
Fordham University
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