Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Sandoval

El Paso,TX

Summary

With a proven track record at RKT Management. Professional with strong background in leadership, team management and operational oversight. With ability to quickly adapt to new environments. Eager to contribute to team success and further develop new skills. Bringing positive attitude and commitment to continuous learning and growth. Hardworking with strong organizational skills. Ready to help team achieve company goals. Ready to tackle new challenges with dedication and enthusiasm. Organized and dependable candidate.

Overview

12
12
years of professional experience

Work History

Assistant Manager

RKT Managment
08.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained financial control to minimize theft and loss, controlling accounts and cash drawers.
  • Completed weekly reports of all systems.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage hours without exceeding labor budgets.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Restaurant Owner/Operator and Chef

Scratch Bistro
02.2015 - 07.2018


  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences.
  • Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
  • Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained staff for different areas to fill.
  • Supervised daily activities of restaurant and from 10 to 16 employees.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated with catering staff to deliver food services for special events and functions.

In Store Manager

RKT Management
05.2013 - 02.2015
  • Maintained a clean and organized workspace, a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy.
  • Utilized POS system to handle customer cash transactions.
  • Managed cash register operations accurately, balanced cash at the beginning and end of each shift, reducing the risk of shortages or overages.

Education

Diploma - Culinary Arts

Instituto Gastronómico Del Valle
Ciudad De México
2006

Bachelor - Fashion Design

Instituto Pasó Del Norte
Ciudad Juárez, Chih.
1997

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Languages

English
Spanish

Timeline

Assistant Manager

RKT Managment
08.2018 - Current

Restaurant Owner/Operator and Chef

Scratch Bistro
02.2015 - 07.2018

In Store Manager

RKT Management
05.2013 - 02.2015

Diploma - Culinary Arts

Instituto Gastronómico Del Valle

Bachelor - Fashion Design

Instituto Pasó Del Norte

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