Melissa Sandoval Urias
Summary
Reliable Medical Support professional with 5 years of experience in health care. Expertly assist with office operations and physician support by gathering patient information, direct communication and administrative tasks. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Professional and experienced healthcare support with strong focus on patient care and clinical operations. Skilled in medical procedures, patient interaction, and administrative tasks. Known for effective teamwork, adaptability, and achieving results in dynamic environments. Reliable and flexible, ensuring seamless collaboration and optimal outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant Apprentice
PeaceHealth Sacred Heart Medical Center
09.2024 - Current
- Aided physicians in the diagnosis process by accurately recording patient symptoms and medical histories.
- Collected and documented patient medical information such as blood pressure, weight, hear rate and oxygen levels.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Fostered a safe environment for patients by adhering to strict infection control protocols during clinical procedures.
- Educated patients on preventive care measures to promote overall health and wellbeing.
- Promoted patient satisfaction by addressing concerns promptly, demonstrating empathy, and maintaining confidentiality at all times.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collected specimens for diagnostic evaluation
- Gave Injections, applied splints and knowledgeable with splints under a provider's order.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care to diverse patient populations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Patient Access Representative
PeaceHealth
02.2024 - 09.2024
- Ensure that patients are guided through the admissions process by screening them for eligibility
- Preparing patient information to help them receive the medical care needed
- Scheduling Patients with Nurse, doctor, APC and MA appointments
- Communication between triage teams for patients experiencing trauma and/ or symptoms that may require urgent care
- Data collection from patients for use by medical staff (Blood pressure logs, pulse rates)
- Responding to a high volume of inbound calls
- Responding to patient inquires, requests and general information regarding appointments
- Faxing medical lab orders to outpatient laboratories upon request
- Making outbound calls to get patients set up with their follow-up visits and verify any information needed for them to be seen
- Set up appointment reminders with high accuracy to ensure proper care of patients with moderate to serious heart related issues
- Complying with strict regulations regarding confidential information for accessing and sending to medical staff on a need-to-know basis
- Scheduling appointment for patients with Heart monitors
- Enrolling patients into websites for heart monitors
- Printing Heart monitor results and ensuring Dr
- Receives results for review
- Uploading CAM monitor patches into database to be reviewed
CNA - Certified Nursing Assistant2
PeaceHealth
11.2019 - 02.2024
- Assisted patients with Daily activities, such as bathing, dressing, brushing teeth, eating, etc
- Recorded and taking vital signs like blood pressure, temperature, respirations, pulse, weight, etc
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted patients with walking, transferring to and from bed with assistive devices like ceiling lifts, sit to stand, wheelchairs, slide transfers, etc
- Assisted in providing direct patient care as delegated by the Registered Nurse within the scope of the CNA licensure
- Performed basic technical skills which include: CPR; taking and recording vital signs; measuring and recording fluid intake/output; applying dressings; recognizing and reporting signs and symptoms of common diseases or conditions; administering treatments as directed by a physician or nurse
- Assisted patients with personal care which may include: bathing; mouth and skin care; grooming and dressing; toileting assistance; eating and hydration
- Provided patients with help walking, exercising, and moving in and out of bed
- Documented patient care data
- Provided clerical support to the unit; which include answering telephones, maintaining clean work areas, etc
CNA - Certified Nursing Assistant
Avamere Rehabilitation of Eugene
05.2018 - 11.2019
- Assisting patients with Daily activities, such as bathing, dressing, brushing teeth, eating, etc
- Recording and taking vital signs - blood pressure, temperature, respirations, pulse, weight, etc
- Assist patients with walking, transferring to and from bed with assistive devices like ceiling lifts, sit to stand, wheelchairs, slide transfers, etc
Front Desk Receptionist
Amax
04.2016 - 09.2018
- Answering screening and forwarding phone calls
- Welcoming and providing information to all visitors
- Edit sales using QuickBooks, excel and Microsoft
- Assist and make Safety Data Sheets
- Receiving and sorting mail
- Executing all administrative tasks to the highest quality of standards
Front Desk Receptionist
Farmers Insurance Group
06.2015 - 04.2016
- Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Maintaining employee and department directories as a guide for directing visitors
- Offering beverage to guests where necessary
- Scheduling meetings, as well as appointments for customers
- Assisting customers with insurance quotes
- Assisting customers with paying their insurance bill, filling a claim, reporting a crash, switching insurance carriers
- Assisting all Spanish speaking customers
Education
High school diploma -
Sheldon High School
Eugene, OR07.2014
No Degree - Nursing
Lane Community College
Eugene, ORSkills
- Patient-focused care
- Fluent in Spanish
- Trustworthy
- Compassionate
- Strong communication skills
- Adaptable to change
- Maintaining confidentiality
- HIPAA compliance
- Sterilization techniques
- Patient scheduling
- Immunization administration
- Insurance verification
- Medical Office Experience
- Insurance Verification
- Data Collection
- Clerical Experience
- Patient transfer
- Epic
- Patient care
- Cross-cultural sensitivity
- Phlebotomy proficiency
- Specimen collection and processing
- First aid and CPR certified
- Patient monitoring
- Order Entry
- Hospital Experience
- Medical Terminology
- Medical Scheduling
- Vital signs monitoring
- Customer service
- Direct patient care
- Professional bedside manner
- Trustworthy companion
Certification
- BLS Certification
- Medical Assistant Apprentice - testing in March
- Certified Nursing Assistant
Languages
Spanish - Fluent
Awards
Received Shinning star as PAR04/09/2024, Sunflower award September2023, Patient states " Melissa was always kind and smiling", Sunflower award May 2023, Patient states " Melissa CNA took her time to make sure my mom had a shower after going multiple days without one", Sunflower award winter 2021, Caregiver states " Melissa was very helpful by shaving and bathing a patient under contact precautions, Melissa spent almost 2 hours taking care of the patient", Sunflower award September 2020, Patient states " Melissa held my hand and listened to my problems", Sunflower award June2020, Patient states " Melissa was very caring and loving. She listened to me ramble on about my problems",
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Timeline
Medical Assistant Apprentice
PeaceHealth Sacred Heart Medical Center
09.2024 - Current
Patient Access Representative
PeaceHealth
02.2024 - 09.2024
CNA - Certified Nursing Assistant2
PeaceHealth
11.2019 - 02.2024
CNA - Certified Nursing Assistant
Avamere Rehabilitation of Eugene
05.2018 - 11.2019
Front Desk Receptionist
Amax
04.2016 - 09.2018
Front Desk Receptionist
Farmers Insurance Group
06.2015 - 04.2016
- BLS Certification
- Medical Assistant Apprentice - testing in March
- Certified Nursing Assistant
High school diploma -
Sheldon High School
No Degree - Nursing
Lane Community College
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