Melissa Sarbon
Demorest,GA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Compassionate Laboratory Technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills. Expertise in cleaning, maintaining and setting up lab equipment. Performs both technical and non-technical procedures. Committed to safely handling specimens and working according to set protocols. Productive Phlebotomist offering 27 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
MLT/Office Manager
Accordia Urgent Care &Family Practice
Demorest , GA
2023.01 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Used judgment and initiative in handling confidential matters and requests.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Developed, implemented, and evaluated training programs for medical laboratory technicians.
- Conducted individual and group instruction sessions to ensure comprehension of laboratory procedures.
- Provided guidance on proper use of lab equipment, safety protocols, and quality control measures.
- Maintained records of training activities, attendance, and evaluations for all participants.
- Updated course content regularly based on changes in the industry standards or regulations.
- Analyzed data from surveys conducted among trainees regarding satisfaction levels with courses.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Followed standard precautions using personal protective equipment as required.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
Education
Medical Lab Techican - Medical Laboratory Technology
North Georgia Technical College
Clarkesville, GA1995-06
Skills
- Team Supervision
- Compliance Monitoring
- Office Management
- Data Entry
- Billing
- Employee Supervision
- Administrative Support
- Staff Hiring
- Customer Service
- Organizational Skills
- Credit and Collections
- Technical Support
- Customer Relations
- Policy Implementation
- Scheduling and Calendar Management
- Specimen Collection
- Test Documentation
- Laboratory Assay Analysis
- Urinalysis Testing
- Training and Mentoring
- Equipment Testing and Calibration
- Document Management
- Laboratory Safety Protocols
- Quality Control Procedures
- Lab Testing
- Laboratory Information Systems
- Inventory Control
- Critical Thinking
- Quality Control
- Phlebotomy
- Equipment Troubleshooting
- Results Analysis
- Sample Testing
- Safety Compliance
- Medical Laboratory Technician (MLT)
- Professionalism
- Patient Relations
- Attention to Detail
- Time Management
- Reliability
Certification
- ASCP
References
References available upon request.
Timeline
MLT/Office Manager
Accordia Urgent Care &Family Practice
2023.01 - Current
Medical Lab Techican - Medical Laboratory Technology
North Georgia Technical College
- ASCP
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