Melissa Sarver
Lexington,SC
Summary
Dynamic business owner with a proven track record at Regal Clean Inc., excelling in customer service excellence and relationship building. Achieved consistent growth through innovative marketing strategies and exceptional after-sales support. Skilled in fostering a positive work environment, enhancing team productivity, and driving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level delivery driver position. Ready to help team achieve company goals.
Overview
37
37
years of professional experience
Work History
Business Owner
Regal Clean Inc.
01.1986 - 02.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Fostered positive work environment, leading to decrease in employee turnover.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
No Degree - Fine Arts
University of South Carolina
Columbia, South Carolina, SCSkills
- Customer service excellence
- Customer relations
- Attention to detail
- Driven and determined
- Verbal and written communication
Timeline
Business Owner
Regal Clean Inc.
01.1986 - 02.2023
No Degree - Fine Arts
University of South Carolina