Melissa Sattes
Optician
Dunbar,WV
Summary
Dynamic Managing Optician at Moore Vision Center with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in optical measurements and patient education, fostering a knowledgeable team while implementing quality control measures that reduced errors. Committed to delivering exceptional service and building lasting client relationships.
Overview
20
20
years of professional experience
Work History
Managing Optician
Moore Vision Center
12.2024 - Current
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Streamlined inventory management to reduce excess stock and optimize product availability for clients.
- Implemented staff training programs, resulting in a knowledgeable and efficient team of opticians.
- Established an organized lab workflow system, reducing order processing times and improving efficiency.
- Ensured compliance with industry regulations, keeping up-to-date on changes in eyewear standards and practices.
- Utilized industry-specific software to efficiently manage appointments, patient information, and sales transactions, increasing overall operational efficiency.
- Implemented quality control measures to guarantee precision in prescription fulfillment and minimize errors or returns.
- Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
- Provided exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
- Monitored store appearance regularly, ensuring cleanliness and adherence to visual merchandising guidelines for an inviting environment.
- Maintained accurate patient records, safeguarding sensitive information per HIPAA guidelines.
- Fostered a positive work environment through clear communication of expectations and promoting teamwork among staff members.
- Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
- Managed vendor relations to source high-quality products at competitive prices while maintaining strong partnerships with suppliers.
- Oversaw budgeting processes, monitoring expenses and implementing cost-saving measures where necessary.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Optical Sales Associate
Eyemart Express LLC
06.2024 - 12.2024
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Promoted company loyalty program benefits to encourage repeat business from satisfied clients.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
- Managed appointment scheduling for eye exams, maximizing efficiency for both staff and patients.
Optician Technician
LENSCRAFTERS, Luxottica Group
01.2019 - 01.2023
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Consistently met sales goals through persuasive communication skills and in-depth product knowledge demonstrations.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Assistant Manager of Operations
Goody's Department Store
01.2014 - 12.2018
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Sales Representative
New Millennium EyeWear
02.2011 - 12.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Associate Optician
Ramsey Eye Care
01.2005 - 10.2010
- Educated customers on proper eyewear care and maintenance, leading to fewer returns and repairs.
- Streamlined the ordering process for optical products, resulting in faster turnaround times and increased order accuracy.
- Established rapport with clients through attentive listening skills, fostering long-term relationships and repeat business.
- Conducted thorough frame adjustments, ensuring a comfortable fit for each customer while minimizing breakages or returns.
- Stayed up-to-date on industry trends, enabling informed recommendations of cutting-edge lens technology to clients.
- Coordinated insurance verifications and billing processes accurately to streamline patient experiences during their visit.
- Monitored store displays regularly, rotating merchandise as needed to maintain a visually appealing and organized environment.
- Participated in ongoing training opportunities to stay current with industry advancements and best practices within the field of opticianry.
- Evaluated current processes and provided suggestions for improvements, resulting in increased efficiency within the optician practice.
- Assisted in inventory management tasks, ensuring adequate stock levels for both frames and lenses.
- Handled difficult customer interactions professionally, resolving issues in a timely manner to maintain client satisfaction.
- Achieved sales goals consistently by utilizing effective communication skills and product knowledge.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Education
No Degree - Nursing
Southern West Virginia Community And Technical Col
Logan, WV05-1998
No Degree - Accounting And Finance
Glenville State College
Glenville, WV05-1997
Skills
- Optical measurements
- Computer skills
- Optical dispensing
- Visual acuity testing
- Optical equipment maintenance
- Prescription interpretation
- Eyewear adjustments
- Lens fitting
- Insurance verification
- Optical orders
- Excellent communication
- Critical thinking
- Verifying prescriptions
- Frame repair
- Visual field testing
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Patient education
- Insurance approvals
- Conducting fittings
- Billing processing
- Computer proficiency
- Professional ethics
- Safety protocols
- Team building
- Professionalism
- Quality control
- Patient testing
- Optical display arrangements
- Optical needs assessment
- Selecting frames
- Managing repairs
- Supply and equipment ordering
Maui Jim Awards for Best Seller
Was top seller for Maui Jims 2 years in a row at Ramsey Eye Care.
Languages
English
Interests
- Baking
- Food Tourism
- Crafting and DIY Projects
- Knitting and Crocheting
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy participating in [activity] for overall physical and mental well-being
- Community Cleanup
- Dancing
- I like working with my hands and fixing things
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Music
- Gym Workouts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Gardening
- Cooking
- Swimming
- Avid Reader
- Strategy Games
Walking
Timeline
Managing Optician
Moore Vision Center
12.2024 - Current
Optical Sales Associate
Eyemart Express LLC
06.2024 - 12.2024
Optician Technician
LENSCRAFTERS, Luxottica Group
01.2019 - 01.2023
Assistant Manager of Operations
Goody's Department Store
01.2014 - 12.2018
Sales Representative
New Millennium EyeWear
02.2011 - 12.2014
Associate Optician
Ramsey Eye Care
01.2005 - 10.2010
No Degree - Nursing
Southern West Virginia Community And Technical Col
No Degree - Accounting And Finance
Glenville State College
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