Summary
Overview
Work History
Education
Skills
Certification
2024 Equity Award Nominee- Employee and Culture
2020 Member Hero Recipient
Timeline
Generic

Melissa Savage

Elk

Summary

Dynamic manager with a proven track record at BECU, excelling in strategic planning and employee engagement. Achieved departmental goals through effective project management and workflow optimization. Recognized for mentoring future leaders and enhancing company culture, culminating in a 2024 Equity Award nomination for outstanding contributions to employee morale and recognition programs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

BECU
01.2023 - Current
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • 2024 Equity Award Nominee for Employee and Company Culture

Lending Solutions Specialist

BECU
08.2022 - 01.2023
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Conducted troubleshooting and diagnostic procedures on customer devices.

Mortgage Advisor

BECU
09.2016 - 08.2022
  • Assisted clients in understanding the long-term implications of different mortgage options, empowering them to make informed financial decisions.
  • Identified potential areas of improvement within the mortgage application process, implementing changes that led to increased efficiency and reduced errors.
  • Developed strong relationships with real estate agents, resulting in a steady stream of quality referrals for new business opportunities.
  • Negotiated favorable terms on behalf of clients with various lenders, securing optimal interest rates and loan conditions for their unique circumstances.
  • 2020 Member Hero Award Winner for Exceptional Member Service

Education

Bachelor of Science - Business Management

WGU
Salt Lake City, UT
12-2019

Skills

  • Project management experience
  • Strategic planning
  • Employee engagement
  • Workflow optimization
  • Process improvement
  • Team mentorship
  • Leadership development
  • Recognition programs
  • Key performance indicators

Certification

  • Lean Six Sigma Yellow Belt Certification
  • Crucial Accountability
  • Vision/Change Management

2024 Equity Award Nominee- Employee and Culture

Melissa has been a great leader that has always been approachable from day one. I am so thankful to have a manager such as herself. She's always give us room to speak our minds and help us feel included with any changes that have been put forth the past year.

2020 Member Hero Recipient

Outstanding Service to Members

Timeline

Manager

BECU
01.2023 - Current

Lending Solutions Specialist

BECU
08.2022 - 01.2023

Mortgage Advisor

BECU
09.2016 - 08.2022

Bachelor of Science - Business Management

WGU

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